The employee is responsible for managing daily counter operations and ensuring productive customer service while maintaining company quality and hygiene standards.
Key Roles & Responsibilities:
- Attend to customers at the sales counter in a professional and courteous manner.
- Receive customer orders and provide accurate information about products, pricing, and availability.
- Prepare invoices/bills and process cash, card, and digital payments.
- Coordinate with the production and dispatch teams to ensure timely delivery of customer orders.
- Maintain accurate records of daily sales, cash transactions, and inventory movement.
- Monitor stock availability at the counter and report replenishment requirements.
- Ensure that all food products are handled, stored,
and displayed in accordance with food safety and hygiene standards.
- Address customer inquiries, complaints, and feedback promptly and professionally.
- Maintain cleanliness and organization of the counter and customer service area.
- Assist in preparing daily sales reports and submitting them to the supervisor.
- Follow company policies, operational procedures, and safety regulations at all times.
- Perform any other duties assigned by management related to counter operations and customer service.
The employee reports directly to the Counter Supervisor/Store Manager and works closely with the production, warehouse, and sales teams to ensure smooth daily operations.