- Customer Communication: Handling phone calls, emails, and live chats to solve client issues.
- Query Resolution: Diagnosing user problems and giving easy-to-follow answers or routing calls to the right team.
- Data Management: Typing and updating client details and call logs into the company system.
- Sales and Targets: Pitching service plans or product upgrades when required by the campaign. [1, 2, 3, 4, 5, 6]
Required Skills and Profile
- Communication: Fluent speaking and listening skills in the required language.