? PNB MetLife Insurance India Ltd.

? Position: Senior Front Office Executive

? Location: [DUNLOP/ KOLKATA]

⏱️ Job Type: Full-Time

? Experience Level: 0 –5 Years

? About the RoleAre you the energetic, organized face that brings warmth and professionalism to every interaction?

? PNB MetLife is looking for a Senior Front Office Executive to join our team! In this key role, you will be the primary point of contact for our valued policyholders, visitors, and internal teams, ensuring a smooth, delightful, and highly professional front-desk experience. ?✨

- ? Key Responsibilities? Customer Experience & Relationship Management
- First Impressions: Warmly greet and welcome all clients, policyholders, and visitors with a professional and reassuring demeanor. ??
- Query Resolution: Assist walk-in customers with basic policy information, premium payments, and service requests promptly. ??
- Escalation Handling: Handle customer grievances tactfully and route complex inquiries to the appropriate department/manager. ??
- ? Front Desk Operations & Communication
- Call Management: Manage central incoming phone calls, direct inquiries, and convey explicit messages to concerned teams. ☎️?
- Visitor Logs: Maintain digital/physical visitor registers, issue security badges, and ensure security compliance. ??
- Mail & Courier Management: Oversee incoming and outgoing courier shipments, official mail distribution,



and office correspondence. ✉️?
- ?️ Administrative & Facility Support
- Meeting & Boardroom Scheduling: Coordinate conference room bookings, organize hospitality for executive meetings, and set up client presentations. ?☕
- Vendor & Supplies Oversight: Monitor inventory of front-office supplies, brochures, forms, and coordinate with vendors to maintain office standards. ??️
- Branch Coordination: Support the Branch Operations Lead with daily admin workflows, attendance logs, and records maintenance. ??
- ? Required Qualifications & Skills? Education: HS & ABOVE
- ?️ Communication: Fluency in English and [Local Language] with strong verbal and written communication skills.
- ? Tech Tech-Savvy: Proficient in MS Office (Excel, Word, Outlook) and CRM software.
- ? Soft Skills: Exceptional interpersonal skills, problem-solving mindset, and multitasking ability under pressure. ✨
- ? What We Offer? Competitive Compensation: Attractive salary package with performance-linked incentives.
- ? Health & Wellness: Comprehensive medical coverage for you and your family. ??
- ? Career Growth: Ample opportunities for internal promotion into Operations, Claims, or Sales management. ?
- ? Work Culture: A collaborative, inclusive, and encouraging work environment at one of India’s leading life insurance brands! ?

📌 Senior Front Office Executive (Kolkata)
🏢 Pnb Metlife India Insurance Company
📍 Kolkata