Key Responsibilities

- Handle collection calls in Kannada/Malayalam/Telugu with professionalism and empathy.
- Follow up with customers on overdue accounts and ensure timely collections.
- Negotiate payment plans and resolve customer queries effectively.
- Track customer commitments and update call dispositions accurately in the CRM system.
- Meet assigned collection, productivity, and quality targets.
- Adhere to collection policies, compliance guidelines, and quality standards.
- Coordinate with internal teams for issue resolution and account updates.

Required Skills & Qualifications

- Native-level proficiency in Kannada/Malayalam/Telugu (Mandatory).
- Bachelor's degree in any discipline.
- 1–2 years of experience in Collections, Telecollections, or BPO Voice Process.
- Hands-on experience with Dialer/CRM systems.
- Basic knowledge of MS Excel.
- Strong communication, negotiation, and customer handling skills.
- Target-oriented with a robust sense of ownership, discipline, and adaptability.

Preferred Qualifications

- Experience in Banking, NBFC, or FinTech collections.
- Knowledge of collection lifecycle and recovery processes.

📌 Executive Customer Care (Telugu/Kanada/Malayalam) (Chennai)
🏢 Kreon Finnancial Services
📍 Chennai