Job Description: Front Office Executive / ReceptionistOrganization: Spark Academy Location: [Narayanaguda / Mehdipatnam / ECIL] Branch, Hyderabad Reports To: Branch Operations Head Employment Type: Full time

About Spark AcademySpark Academy is a Hyderabad-based coaching institute offering JEE, NEET, EAMCET, IPE board preparation, and government exam coaching. We're looking for a warm, organized, and dependable Front Office Executive to be the first point of contact for our students and parents.

Role OverviewThe Front Office Executive is the face of the branch — managing daily front-desk operations, building trusted relationships with parents and students, and ensuring smooth day-to-day functioning of the center.

Key ResponsibilitiesParent & Student Interaction

- Greet and assist walk-in parents and students with a friendly, professional demeanor
- Handle phone and WhatsApp inquiries about admissions, batches, fees, and schedules
- Address parent concerns and escalate to the branch head when needed
- Share regular updates with parents on student attendance and progress as required

Attendance & Records

- Take daily student attendance accurately for all batches (using the branch's photo-based check-in system / attendance register)




- Maintain and update student records, contact details, and batch enrollment data
- Flag irregular attendance patterns to faculty/branch head

Day-to-Day Operations

- Manage front desk operations: visitor log, call handling, courier/deliveries
- Support fee collection follow-ups and maintain basic collection records
- Coordinate with faculty on class schedules, timetable changes, and room bookings
- Maintain cleanliness and order of the reception and waiting area
- Handle basic documentation — admission forms, ID cards, study material issuance
- Assist with lead follow-up and enquiry logging for prospective admissions
- Support branch ops lead with opening/closing checklist tasks
- RequirementsMinimum qualification: Graduate (any stream); prior front office/receptionist experience preferred
- Fluent in Telugu and English; Hindi is a plus
- Comfortable with basic computer use (Excel/Google Sheets, WhatsApp Business, email)
- Strong communication and interpersonal skills, patient with parents and students
- Well-organized, punctual, and able to multitask during peak hours
- Prior experience in an educational institute or coaching center is an advantage

📌 Receptionist / Front Office Executive (Hyderabad)
🏢 Kays Educational Services Private
📍 Hyderabad