Key ResponsibilitiesA. Lead Management & Customer Calling· Maintain and update leads received from IndiaMart, Google, and the sales team.

· Call new prospective customers to introduce the company, products, and basic business details.

· Call existing customers to follow up for repeat orders and sales requirements.

B. Order Coordination & Internal Follow-up· Forward buying requests received from customers to the billing team for further processing.

· Coordinate with the billing team once Purchase Orders (POs are generated).

· Share PO details received from the billing team with vendors for confirmation.

C. Vendor & Payment Coordination· Follow up with vendors for order confirmation and payment confirmation.

· Collect payment screenshots and confirmed PO copies from vendors.

· Share payment proof and PO details with the accounts team for record and further action.

D. Dispatch, Logistics & Delivery Follow-up· Coordinate with the dispatch team to share transport details and branch office delivery addresses.

· Follow up with the dispatch team to confirm whether LR (Logistic Receipt) is received.





· Share LR photos with dealers to keep them informed about dispatch status.

· Follow up with dealers if material is not received on time.

· Coordinate internally to handle cases of material shortage or non-availability and ensure required changes or corrections are made as per situation.

E. Growth & Conversion Responsibilities

· Track lead-to-order conversion and highlight drop-offs or delays to seniors for corrective action.

· Maintain basic data that helps management understand enquiry trends and dealer behaviour.

Skills & Competencies· Valuable communication and calling skills

· Strong follow-up and coordination ability

· Basic understanding of sales order and dispatch flow

· Organised working style and attention to details

· candidates who can speak Telugu /

Kannada / Bengali, or candidates from North India, preferably staying in Dombivli or nearby areas.

Qualification &

Experience· Qualification: Graduate

· Experience: 1–2 years in Sales Support / Tele-calling / Order Coordination roles

📌 Sales Support Executive (Mumbai)
🏢 Royal Kissan
📍 Mumbai