To provide real-time, accurate, and empathetic guidance to prospective students, parents, and counselors regarding the application and enrollment processes, ensuring a positive initial impression and effective lead management through chat platforms.
Key Responsibilities:
- Handle incoming queries via website/live chat, WhatsApp, or other messaging platfor
- Provide accurate information regarding courses, admissions, schedules, fees, faculty, and institute policies.
- Guide students through the admission or enrollment process when required.
- Address student/parent concerns promptly and escalate to relevant departments if needed.
- Maintain detailed records of conversations and follow-up as necessary.
- Coordinate with the academic and administrative teams to keep responses updated.
- Ensure a courteous, clear, and student-focused communication tone.
📌 Chat Support Representative (Bengaluru)
🏢 Takshila Institute of VLSI Technologies
📍 Bengaluru
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