We are looking for a dedicated and experienced Customer Service Representative to join our team. The ideal candidate should possess excellent communication skills, a customer-first attitude, and the ability to handle a dynamic and fast-paced environment. This is a permanent role with a 3-month probation period.
- Key Responsibilities: Receive and respond to customer calls professionally and efficiently
- Provide outstanding customer service through all communication channels
- Handle and resolve customer complaints, including difficult or angry customers
- Maintain records of customer interactions, transactions, comments, and complaints
- Learn and understand company products and services quickly
- Assist walk-in customers by showcasing products and supporting them through the billing process
- Handle calls during non-business hours, Sundays, and holidays (compensation provided)
- Ensure adherence to company attendance and dress code policies
- Skills Required:Excellent call handling and telephone etiquette
- Strong verbal and written communication skills
- Ability to remain calm and professional with difficult customers
- Fast learner with a proactive attitude
- Basic knowledge of billing and sales assistance
- Punctual, reliable, and well-organized
- Team player with the ability to work independently when needed
- Additional Information
- :Probation Period: 3 months
- Compensation: Additional pay for handling calls outside business hours, on Sundays, and holidays
- Dress Code: Company dress code must be followed
- Work Environment: Friendly, supportive, and customer-centric
If you are a passionate customer service qualified looking for a stable and growth-oriented opportunity, we'd love to hear from you!