Job Title: Collection Officer

Department: Collections

Industry: NBFC / Short-Term Loans / FinTech

Location: Connaught Place, New Delhi

Employment Type: Full-Time

Job SummaryWe are looking for a dedicated and result-oriented Collection Officer to join our team. The ideal candidate will be responsible for managing overdue accounts, following up with customers for timely repayments, and ensuring maximum recovery while maintaining a qualified and customer-centric approach. The candidate should possess excellent communication and negotiation skills and have prior experience in collections, preferably in the NBFC or financial services industry.

- Key ResponsibilitiesContact customers through phone calls to remind them of upcoming, due, and overdue loan repayments.
- Follow up with delinquent customers and ensure timely recovery of outstanding dues.
- Negotiate repayment plans with customers based on company policies.
- Educate customers about payment options, late payment charges, and loan terms.
- Resolve customer queries related to loan repayments in a professional manner.
- Maintain accurate records of customer interactions and payment commitments in the CRM/system.
- Coordinate with internal departments to resolve payment-related issues.
- Achieve daily, weekly,



and monthly collection targets.
- Escalate high-risk or non-responsive accounts as per company guidelines.
- Ensure compliance with RBI regulations, company policies, and ethical collection practices.
- Prepare daily collection reports and MIS for management review.
- Maintain confidentiality of customer information at all times.
- Required SkillsExcellent verbal communication skills in Hindi and English.
- Strong negotiation and persuasion abilities.
- Ability to handle difficult conversations professionally.
- Good listening and problem-solving skills.
- Basic computer knowledge (MS Excel, CRM software).
- Strong follow-up and time management skills.
- Ability to work under pressure and achieve collection targets.
- QualificationsGraduate in any discipline (preferred).
- Freshers with excellent communication skills may also apply.
- Experience in collections, customer service, tele-calling, banking, or NBFC will be an added advantage.
- Preferred Experience 6 months–2 years of experience in:
- NBFC
- Banking
- FinTech
- Short-Term Loan Companies
- Digital Lending Platforms
- Collection Process (Voice)
- Recovery Operations
- BPO Collections

📌 Collection Officer (Delhi)
🏢 GRJ Trades And Finance
📍 Delhi