. Reply to social media (Instagram, Whatsapp, Facebook) messages
Create manual orders in company website, logistics website .
Interactions with Logistics partner, create support tickets for unresolved issues, take action on undelivered orders . •
Answer inbound/outbound calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints
• Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications
• Follow up to ensure that appropriate actions are taken on customer requests
• Refer unresolved customer grievances or special requests to designated departments for further investigation
📌 Customer Support Executive (Bengaluru)
🏢 Sparkle and Glow
📍 Bengaluru
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