Senior Manager Network Engineering Your potential has a place here with TTEC s award-winning employment experience As a Senior Manager Network Engineering working hybrid in Hyderabad you ll be a part of bringing humanity to business experienceTTEC Our employees have spoken Our purpose team and company culture are amazing and our Great Place to Work certification in India says it all What You ll Do - Do you have a passion for combining business strategies with technology to ensure effective process and flow As Manager of Network Engineering you will drive the efforts that would align technology and business strategy leverage technology investments and optimize end to end business processes associated with technology Through these efforts you will also be responsible for managing a highly specialized team responsible for owning a global network that directly impacts revenue In addition you ll be developing and cultivating relationships with IT architects and managers to determine current and future enterprise network data center needs and service offerings ensuring that the organizations needs are met You ll report to the Executive Director IT Sustainment You ll be acting as a key player in the strategic planning processes for TTEC as well as a lead advisors to the Vice President of Infrastructure Operations You ll report to Executive Director During a Typical Day You ll Lead and guide a high technical team of data network and security engineers while also establishing and meeting service level agreements for uptime and issue response Deploy network infrastructure plans Develop articulate and present a roadmap related to current state infrastructure Works with top technology executives to ensure investments in networks are appropriate and compatible with the industry that can scale and adapt as the business needs dictate Work with Executive Director to develop short- and long-term strategic departmental plans that support overall corporate and IT strategy Manage a staff of domestic and international employees and serve as the team liaison for the hiring process work allocation scheduling training professional development and performance evaluation Support projects end-to-end initiated by various clients internal external and business units including new project and client launches internal technology efforts and migration activities related to mergers and acquisitions What You Bring to the Role Manager level experience in a Network Security Engineering related position Experienced leading large geographically dispersed teams 5 years related work experience in sustainment management implementation and engineering supporting large enterprise data networks Demonstrated experience and knowledge of networking architectures including cloud network architectures Experience with troubleshooting and resolution of complex technical issues under high business pressure Bachelors Degree in Business Information Management or a related field or the equivalent in education and work experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off PTO and wellness and healthcare benefits And yes a great compensation package and performance bonus opportunities benefits you d expect and maybe a few that would pleasantly surprise you like tuition reimbursement About TTEC Our business is about making customers happy That s all we do Since 1982 we ve helped companies build engaged pleased profitable customer experiences powered by our combination of humanity and technology On behalf of many of the world s leading iconic and hypergrowth brands we talk message text and video chat with millions of customers every day These exceptional customer experiences start with you TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams We aim to reflect the communities we serve by not only delivering amazing service and technology but also humanity We make it a point to make sure all our employees feel valued belonging and comfortable being their authentic selves at work As a global company we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way LI-Hybrid Primary Location India-Telangana-Hyderabad