Premier Customer Care Premier Customer Support All dedicated account desk sales solutions support processes for industry verticals and or high value customers execution of solution logistics tracking monitoring solutions including prevention relationship management issue resolution Basic Process Onboarding Bookings Case Management Claims Handling Execution of Solution Logistics Inquiry Issue Resolution Pro-active Notification Pro-active Prevention Relationship Management Run and Provide Customized Reporting Applies specialist knowledge in performing and reviewing specific processes and procedures within and across departments to support achievement of divisional and corporate goals Participates leads in the design development and implementation of processes within area of expertise Analytical Skills Judgement Decision Making Skills Planning Organizing Skills Presentation Skills Problem Solving Skills FedEx was built on a philosophy that puts people first one we take seriously We are an equal opportunity affirmative action employer and we are committed to a diverse equitable and inclusive workforce in which we enforce fair treatment and provide growth opportunities for everyone All qualified applicants will receive consideration for employment regardless of age race color national origin genetics religion gender marital status pregnancy including childbirth or a related medical condition physical or mental disability or any other characteristic protected by applicable laws regulations and ordinances Our Company FedEx is one of the world s largest express transportation companies and has consistently been selected as one of the top 10 World s Most Admired Companies by Fortune magazine Every day FedEx delivers for its customers with transportation and business solutions serving more than 220 countries and territories around the globe We can serve this global network due to our outstanding team of FedEx team members who are tasked with making every FedEx experience outstanding Our Philosophy The People-Service-Profit philosophy P-S-P describes the principles that govern every FedEx decision policy or activity FedEx takes care of our people they in turn deliver the impeccable service demanded by our customers who reward us with the profitability necessary to secure our future The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle and return these profits back into the business and invest back in our people Our success in the industry is attributed to our people Through our P-S-P philosophy we have a work environment that encourages team members to be creative in delivering the highest possible quality of service to our customers We care for their well-being and value their contributions to the company Our Culture Our culture is important for many reasons and we intentionally bring it to life through our behaviors actions and activities in every part of the world The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970 s While other companies can copy our systems infrastructure and processes our culture makes us unique and is often a differentiating factor as we compete and grow in today s global marketplace

📌 Premier Customer Care Representative-senior (Maharashtra)
🏢 FedEx
📍 Maharashtra