Location Siliguri West Bengal As the first point of contact for clients and visitors the Front Office Executive plays a vital role in shaping the customer experience at our center This role goes beyond reception duties it includes appointment management client engagement scheduling coordination housekeeping oversight and basic billing functions A calm professional demeanour attention to detail and a customer-first attitude are essential for success 1 Front Desk Operations Client Engagement Warmly greet and attend to all clients and visitors ensuring a professional and welcoming setting Handle walk-in inquiries and manage waiting areas for optimal comfort Manage appointment bookings cancellations and rescheduling through internal systems Ensure a positive customer experience throughout the client journey Support client retention efforts through personalized engagement and timely followups 2 Scheduling Coordination Coordinate treatment schedules with doctors therapists and wellness consultants Send timely reminders for therapy appointments and follow-up consultations Facilitate smooth day-to-day workflow across front office wellness staff and admin Communicate with Ashram Admin and external partners vendors where applicable 3 Housekeeping Facility Oversight Supervise housekeeping activities to maintain a clean serene and functional environment Maintain and track inventory of therapy consumables and center supplies Coordinate with vendors for regular procurement and service requirements 4 Communication Client Support Answer incoming calls emails and messages professionally and promptly Getting testimonials from clients google reviews video and text testimonials Address client queries and feedback with empathy and clarity Maintain updated client records therapy registers and service logs 5 Sales Support Billing Guide clients on wellness services therapy packages and benefits Support upselling of wellness plans memberships and retail products Handle billing receipt generation daily cash card UPI reconciliations and basic reporting Desired Key Skills Excellent verbal and written communication skills Organized proactive and customer-focused mindset Comfortable using basic software for scheduling and billing Prior experience in wellness hospitality or healthcare front office roles preferred Qualification Graduate Diploma in Hospitality Hotel Management or relevant field 2-4 years of experience in front office guest relations preferably in wellness hospitality sector Job Types Full-time Permanent Pay 15 000 00 - 30 000 00 per month Work Location In person

📌 Receptionist/administrator (Siliguri)
🏢 The Art of Living HR
📍 Siliguri