Workflow Coordinator Location Bangalore Schedule As per jurisdiction Working Model Hybrid Intro Join our dynamic team at CSC where growth collaboration and development are at the core of our culture As part of the Global Subsidiary Management GSM team we support Fortune 500 companies in managing corporate compliance and governance across 140 countries By partnering with CSC clients reduce the complexities of international business As a Workflow Coordinator you will play a vital role in managing workflows guiding team members and ensuring productivity and performance standards are met We re looking for a proactive and motivating team player who leads by example and thrives in a fast-paced high volume environment Some of the things you will be doing Work closely with Team Leaders to promote a positive team culture Handle customer complaints and manage escalations professionally Manage high-volume workloads to ensure deadlines are not missed Delegate assignments and tasks with explicit expectations and timelines Assist in developing productivity and quality metrics Participate in process improvement initiatives and encourage others to contribute Assist in training new team members and onboarding Identify training needs and provide coaching Audit and create reports to track filings on a month-to-month basis Organize team building activities to foster an inspiring work environment Monitor team performance and provide feedback to Team Leaders Motivate team members to achieve objectives and maintain service excellence Collaborate with CSC s Change Management Team for new processes or technology updates What technical skills experience and qualifications do you need 8 - 10 years of customer service experience Demonstrated alignment with CSC values service teamwork tenacity agility and being genuine Proficiency in Microsoft Office Strong ability to multi task and prioritize high-importance projects Excellent organizational and time-management skills Strong research and analytical abilities Effective written and verbal communication skills Ability to work independently and collaboratively across teams Strong problem solving skills and decision making abilities Proven ability to lead influence and engage peers Demonstrated ability to thrive in a high-volume deadline driven environment Understands that team success and personal success are interdependent