Job Title INCIDENT MANAGER L1 City Pune State Province Maharashtra Posting Start Date 1 29 26 Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building creative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com Do RESPONSIBILITIES a Drive the efficiency and effectiveness of the Incident Management process a Ensure all Incidents are correctly prioritized categorized routed restored resolved and closed as per the Process defined and agreed with the Customer a Regular communication updates to the Customer End-Users and other Stakeholders during the entire Incident Management cycle a Knowledge management activities - creation and sustenance a Meet the SLAs and other KPIs agreed and produce the Process Performance Reports a Ensuring Process adherence across the Account and extending the Support for Process audits and assessments a Bring in Service improvements and close the Gaps as per the Audits and Assessments a Conduct Incident and Major management training and spread awareness a Monitor the effectiveness of the IT Service Management tool and ensure it is aligned to the process execution KEY SKILLS AND COMPETENCIES a Excellent people management and operational skills a Ability to interact with all levels of the Customer and IT provider organization a Good presentational skills a Effective communication skills a Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business issues a ITIL Foundation Level Training or knowledge required preferred ITIL SO intermediate certification a 5-8 years of experience in IT Service Management Mandatory Skills ITIL Incident Mgmt Experience 3-5 Years Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention