Principal Architect Bangalore India ConverseNow is the leading Voice AI platform for restaurants Our virtual ordering assistants automate drive-thru and phone orders for some of the world s most iconic restaurant brands Combining cutting-edge conversational AI with deep hospitality insight we sit at the intersection of technology SaaS and service enabling brands to deliver faster friendlier and more consistent guest experiences Recognized by Forbes AI 50 Built In s Startups to Watch and featured in TechCrunch Business Insider and Nation s Restaurant News ConverseNow is supported by world-class investors including CRAFT Ventures Tesla Uber Airbnb Slack and Enlightened Hospitality Investments founded by Shake Shack s Danny Meyer After six years of product and market maturity ConverseNow is entering its next phase profitable scale by the end of 2026 The foundations are strong proven technology marquee customers and scalable operations and we re now seeking a Principal Architect to lead the next stage of our platform evolution The Role As Principal Architect you will be responsible for defining evolving and governing the overall architecture of ConverseNow s AI platform spanning infrastructure data systems APIs and production services that power millions of voice and text interactions every month You ll be both a hands-on technical leader and a strategic systems thinker responsible for evolving the architecture that powers our AI-driven ordering ecosystem Your mandate ensure reliability scalability and cost efficiency as we transition from high-growth to profitable and sustainable scale The existing ConverseNow platform utilises a wide variety of technologies at the heart of which lies advanced AI frameworks models and our patented algorithms This role is ideal for a senior technologist who thrives on solving complex distributed-system challenges guiding architectural transformation and mentoring high-performing teams toward long-term stability and innovation What You ll Do Here Architectural Leadership Define and drive the evolution of ConverseNow s cloud-native platform architecture balancing innovation with long-term maintainability and cost efficiency Platform Stewardship Own the end-to-end technical vision for ConverseNow s voice AI platform ensuring architectural consistency security and scalability across services and deployments Operational Excellence Champion performance benchmarking cloud cost optimization and system reliability as key levers for profitability and customer trust Infrastructure Scale Lead initiatives for infrastructure optimization observability and performance tuning ensuring reliability at scale across voice data and ML services Platform Modernization Evaluate and implement architectural patterns that enable modularity resilience and faster experimentation e g event-driven microservices serverless or hybrid models Adapting to new technologies platforms and technical operations using modern tools Technical Governance Establish standards for code quality system design reviews and architectural documentation across all engineering teams Cross-Functional Collaboration Partner closely with AI ML product and customer delivery teams to translate business goals into technical strategy Mentorship Influence Coach senior engineers and tech leads foster an engineering culture of ownership rigor and operational excellence Financially-Aware Architecture Design for long-term efficiency optimizing infrastructure cloud spend and scalability to support the company s profitability goals Experience You ll Need 15 years of experience in software engineering including 5 years in architecture leadership roles within high-scale SaaS or AI-driven platforms Proven experience designing architecting and scaling cloud-native distributed systems on GCP or comparable cloud environments AWS Azure with strong focus on infrastructure optimization and cost governance Strong background in systems design API architecture third-party tools and systems integration workflows DevOps and infrastructure automation Kubernetes Terraform CI CD pipelines Hands-on coding ability and technical depth across modern languages Python Go Java or Node Deep understanding of data pipelines messaging systems and real-time analytics frameworks Experience with high-availability low-latency architectures e g conversational AI streaming or real-time event systems Ability to translate abstract product goals into concrete technical plans Collaborative pragmatic and driven by measurable outcomes especially cost efficiency and uptime Bonus Familiarity with machine learning inference systems LLM orchestration or voice technology stacks Technology and Tools Expertise Multi-Dimensional Data Models Vector Databases Cube js Apache Superset Google Looker Golang React Node js Google Cloud Platform GCP Natural Language Processing NLP Voice-to-Text and Text-to-Voice Automatic Speech Recognition ASR and Voice Processing Large and Small Language Models LLMs GPT-based Tools e g ChatGPT PCI DSS Compliance User Experience UX Design Kubernetes Microservices Architecture What We Provide Competitive compensation and benefits Comprehensive health term and accidental insurance coverage Provident Fund and statutory perks Flexible paid time off and earned leave Hybrid work model with in-office collaboration Complimentary in-office lunch Wellness and learning programs A playground to experiment with cutting-edge technology ideas and the best team that turns dreams into realities We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status Job Type Full-time Pay 5 000 000 00 - 6 500 000 00 per year Work Location In person

📌 Principal Architect (Karnataka)
🏢 Conversenow
📍 Karnataka