The L1 Engineer will be responsible for CMES hardware deployment installation configuration and providing first-level end user support The role involves on-site coordination issue resolution and ensuring smooth IT operations for end users as per defined SLAs Key Responsibilities Hardware Deployment CMES Support Deployment installation and replacement of CMES hardware at end-user locations Asset tagging inventory updates and documentation of deployed hardware Coordination with internal teams and vendors for hardware-related activities Basic troubleshooting of hardware issues and CMES devices Escalation of unresolved issues to L2 L3 teams with proper logs and details End User Support L1 Provide first-level technical support to end users desktop laptop peripherals Installation and configuration of OS standard applications and patches Troubleshooting issues related to Desktop Laptop Printers scanners barcode readers Network connectivity LAN Wi-Fi Outlook MS Office and basic application issues User account support password reset access issues as per process Remote and in office support as required Incident Service Management Log track and update tickets in the ticketing tool Ensure timely resolution within SLA TAT Regular follow-ups with users and internal teams Provide daily weekly status updates to the reporting manager Skills Competencies Good understanding of desktop hardware and peripherals Basic knowledge of Windows OS installation and troubleshooting Basic networking concepts IP DNS ping LAN Wi-Fi Customer-focused attitude with good communication skills Ability to work in shifts and on-site environments Willingness to travel between sites if required Educational Qualification Diploma Graduate in IT Computer Science Electronics or equivalent Preferred Skills Good to Have Experience in CMES or similar hardware deployment projects Knowledge of ticketing tools ServiceNow Freshdesk Jira etc Basic exposure to ITIL processes Job Type Full-time Pay 15 000 00 - 30 000 00 per month Benefits Paid sick time Paid time off Provident Fund Ability to commute relocate Phaltan Maharashtra Reliably commute or planning to relocate before starting work Required Education Bachelor s Required Experience IT 2 years Required Work Location In person