RingCX is RingCentral s next-generation AI-powered Contact Center solution designed to deliver seamless intelligent and personalized customer experiences across digital and voice channels Built with a modern microservices architecture and deep AI integrations it empowers businesses to automate analyze and act in real-time Join us in shaping the future of customer engagement where speed empathy and intelligence converge Be part of a team that s redefining how the world connects We re currently looking for Senior Engineering Manager This role will play a critical leadership role in driving RingCX s Analytics roadmap modernizing our analytics stack ensuring KPI integrity and building long-term analytics ownership in India To succeed in this role you must have experience in the following Hands-on experience in Java designing and operating ETL pipelines using tools such as Airflow Spark Apache Beam or AWS Glue Strong understanding of relational databases data model design and good knowledge of SQL Strong working knowledge of modern analytical datastores such as ClickHouse BigQuery Snowflake or Redshift Understanding of design patterns and can design and implement extensible reliable systems Experience in at least one of public cloud AWS GCP or Azure AWS is preferred Experience deploying analytics systems on cloud platforms AWS GCP Azure and operating them at scale using Kubernetes and CI CD pipelines Proven experience leading analytics or reporting platforms at scale including ownership of data pipelines KPI definitions and customer-facing analytics Demonstrated success in migrating analytics systems from legacy BI tools e g GoodData Tableau Looker Power BI to modern or open-source analytics stacks while ensuring metric parity and data correctness Ability to drive analytics initiatives cross-functionally partnering closely with Product Analytics Data Engineering and customer-facing teams Familiar with performance security and accessibility considerations in building solutions Nice to HaveExperience with high-volume event-driven analytics e g contact center telemetry or real-time metrics using Kafka Spark Streaming or Flink Familiarity with data quality observability and reconciliation practices including parallel runs metric validation and customer-facing data audits Responsibilities Lead a team of software engineers to take care of end-2-end product development Communicate with product design program and SRE teams as well as local and remote teams Hiring retention and work with a motto of building top-performing engineering team Close collaboration with product management on the requirements involved in quarterly planning Bi-weekly sprint planning for the team Contribute with actual development by doing hands-on coding code reviews leading design and architecture discussions 50 of time spent on technical 50 on management Deliver complete projects based on roadmap priorities while owning the delivery and quality of software your team delivers Team mentorship and collaboration performance management soft skills development regular 1 1s with team members unblock help team members coordinate daily and sprint activities Effectively communicate with management on design technology and project status Qualifications Bachelor s degree in Computer Science Engineering or a related field or equivalent 15 years of Software Engineering experience 3-5 years as leading a full function team with more than 5 people Strong troubleshooting skills with production systems Robust communications interpersonal and collaboration skills Any Contact Center or Telecommunications experience is a plus