Job Summary We are seeking a proactive and empathetic Customer Relations Manager to be the voice of our brand ensuring exceptional customer experiences and fostering long-term loyalty by managing all aspects of customer interaction feedback and support Key Responsibilities Customer Engagement Serve as the primary contact for escalated customer issues providing timely and effective resolutions Strategy Implementation Develop and execute strategies to improve customer satisfaction retention and loyalty Team Leadership Supervise train and motivate customer service teams to maintain high service standards Data Insights Utilize CRM software to manage customer data analyze feedback and identify trends Cross-Functional Collaboration Work with Sales Marketing and Product teams to align customer strategies Process Improvement Review and optimize customer service protocols and procedures Loyalty Programs Assist in the development and management of customer loyalty initiatives Job Type Full time Pay 25 000 00 - 30 000 00 per month Work Location In person

📌 Centre Manager (Kerala)
🏢 Hair O Craft
📍 Kerala