Company Overview - RupeeQ RupeeQ is a fast-growing financial services platform dedicated to providing quick transparent and customer-friendly personal loan and overdraft solutions With a focus on trust efficiency and customer satisfaction we aim to simplify borrowing and deliver a seamless experience to every customer At RupeeQ we believe in empowering individuals through responsible credit and exceptional service We are looking for a motivated and customer-oriented Customer Success Officer Telecaller to join our energetic team The ideal candidate will handle inbound outbound calls educate customers about our personal loan and overdraft products and ensure high-quality service throughout the customer journey Key Responsibilities Make outbound calls to potential customers regarding personal loans and overdraft products Explain product features eligibility interest rates and documentation requirements clearly Handle inbound queries and provide prompt and accurate solutions Follow up with leads to ensure smooth application processing Maintain daily call logs customer records and follow-up schedules Ensure high levels of customer satisfaction through professional communication Coordinate with internal teams operations credit and sales for smooth loan processing Meet daily weekly calling targets and contribute to team performance goals Requirements Minimum 6 months-2 years of experience in telecalling or customer service preferably in finance loans Excellent communication and convincing skills Basic understanding of personal loans overdraft products is an advantage Ability to handle customer queries patiently and professionally Strong follow-up and documentation skills Comfortable working in a fast-paced target-driven environment Job Types Full-time Permanent Pay 13 389 41 - 32 317 89 per month Benefits Health insurance Provident Fund Work Location In person