Company OverviewSpice Lounge Food Works Ltd is a hospitality company operating International and home grown brands across quick-casual quick-service and non-traditional restaurant formats Our Vision MissionAt SPICE LOUNGE we invigorate great brands and supercharge their growth through a seamless blend of tactical strategy and scalable tech-driven models Our vision is to shape a multi-category format-defining food service organization that leads India s next wave of culinary innovation with operational excellence at its core Role Overview- Shift Supervisor The Shift Supervisor is responsible for overseeing daily outlet operations during assigned shifts ensuring smooth workflow high-quality customer service compliance with operational standards and effective team coordination This role acts as the bridge between the staff and outlet management supporting both business performance and employee development Key Responsibilities Operational Excellence Supervise and manage day-to-day restaurant operations during assigned shifts Ensure adherence to Standard Operating Procedures SOPs hygiene and safety standards Monitor food quality service speed and presentation to deliver consistent customer experience Handle cash management billing and end-of-shift reconciliations Team Leadership Assign duties and monitor staff performance during shifts Guide train and motivate crew members to achieve operational goals Resolve employee concerns or escalate to the Restaurant Manager as required Support onboarding and training of new staff Customer Service Ensure excellent customer service by handling queries complaints and feedback effectively Maintain high standards of guest satisfaction and service recovery when needed Compliance Safety Enforce company policies health safety and food hygiene regulations Ensure staff follow proper grooming and discipline guidelines Conduct daily checks on equipment and report maintenance issues Reporting Documentation Maintain accurate records of sales wastage and inventory during the shift Prepare shift-end reports and communicate key updates to management Qualifications Skills Graduate 12th pass with relevant QSR or hospitality experience 2-4 years of experience in food beverage QSR industry with at least 1 year in a supervisory role Strong leadership communication and team management skills Customer-focused mindset with problem-solving ability Basic knowledge of POS systems cash handling and reporting Flexibility to work in shifts weekends and holidays Job Type Full-time Pay 22 000 00 - 30 000 00 per month Benefits Food provided Provident Fund Experience Supervisory in QSR 2 years Required Work Location In person