Skill required Property Casualty- Underwriting - Insurance Underwriting Designation Delivery Operations Team Lead Qualifications Any Graduation Years of Experience 7 to 11 years About Accenture Accenture is a global skilled services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model Intelligent Insurance Operations combines our advisory technology and operations expertise global scale and robust ecosystem with our insurance transformation capabilities It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment Define Insurance policy and calculating premium including terms and condition for Property Rating and quoting including receipt clearance data gathering and submission for operation of insurance services to set-up new business or renewal submissions in the support of developing an insurance quote Experience o 10 years of experience in Property Casualty Underwriting or Policy Servicing across shared services Third Party BPO service providers Essential o Tracks and translates quality timeliness productivity and service delivery requirements into individual team and unit metrics Recommends how and what performance measurements to collect for performance data o Review and manage production and quality control reports and take appropriate action for improved results o Work independently on the largest and most complex accounts with limited direction from the underwriters team lead and or underwriting managers o Reviews and analyzes the most complex premium allocations from clients and brokers and responds to all queries related to regulatory compliance structure fees and progress execution o Develop skills knowledge and competencies of th o Develop skills knowledge and competencies of the underwriting assistants through coaching and providing feedback in cooperation with the team leader and or underwriting manager o Serves as the subject matter expert for the company and departmental projects or initiatives o Participates and or leads underwriting project teams providing progress summaries and updates to the leadership team o Participates in user acceptance testing and other special projects as needed applying their expert understanding of systems tools and processes o Works with the underwriting assistants to resolve data quality errors o Provides ongoing training to the UAs through 1-1 and group sessions in cooperation with Team Lead and or manager o Review workflows processes on a semi-annual basis to identify process efficiencies Document workflow process changes train onshore offshor What are we looking for Overall Purpose of Job o Identify process risks conduct regular forecast vs incoming vs completion analysis o Conduct performance review of the span create plan of action for deficit if any and track for closure o Daily staffing planning and management of SLA s KPI s o Ensure weekly basis highs and lows are highlighted and zero surprise framework implemented o Develop relationships with client stakeholders- should highlight challenges due to process design and controllable challenges o Manage People Issues Escalations o Drive process improvements and ideation and probable automation opportunity o Manage quality controls risk compliance aspect for the deal o Plan coordinate requirements of scheduling training recruitment Capacity Seat Utilization etc o Deliver Transitions smoothly o Ensure data management governance is followed o Generation of MIS analysis and improvement plans o Hands on experience of managing the one of the following tasks from the earlier experience from Insurance Underwriting Cycle - Policy Issuance Premium Audit Pricing Reading Endorsement Quote Booking Aggregation Modeling Contract Reading Slip Processing Benchmarking Binders Processing Submission Declarations Cancellations Reinstatements Insurance KYC Roles and Responsibilities Responsibilities Authorities Supervision o Ensure operational and people deliverables are met o Handle the queries issues escalations o Ensure stakeholders are managed o Respond resolve the issues as per agreed timelines o Ensuring adhere to the escalation matrix and follow up procedures o Client Data Protection Multi-Tasking o Ensure multi tasking of all the activities o Ensure succession planning is in place Reporting o Ensure timeliness and accuracy of reports o Ensure reporting governance is adhered to Team Management o Participate and Provide inputs for the Goal setting exercise o Plan and Monitor development plans for the teams spans o Ensure timeliness of the performance achievement talent discussions o Motivation of the team members to achieve top quartile performance o FGD s and 121 s interactions on a regular basis o Counselling and guidance resolution of interpersonal issues o Involved in team building activities Any Graduation

📌 Delivery Operations Team Lead (Haryana)
🏢 Accenture
📍 Haryana