Role Overview The Support Executive will act as the first point of contact for Jupsoft clients providing prompt assistance resolving day-to-day issues and ensuring a smooth user experience with our ERP CRM and LMS products The role requires excellent communication skills problem-solving ability and a solid customer-first approach Key Responsibilities Handle customer queries via phone email chat or ticketing system Provide timely solutions for user-level issues such as login permissions password resets and navigation support Log track and close tickets while maintaining SLA compliance Escalate unresolved or complex issues to higher-level support when needed Maintain accurate documentation of issues and resolutions Assist clients in using ERP CRM LMS modules effectively Share product updates FAQs and knowledge base content with clients Contribute feedback on recurring issues to improve product quality and support processes Requirements Proficiency in English written and spoken Willingness for Travelling Strong interpersonal and communication skills Ability to handle day-to-day client tickets with patience and empathy Customer-first attitude with focus on satisfaction Analytical and problem-solving skills Exposure to School ERP CRM LMS is an added advantage Job Type Full-time Pay 10 000 00 - 15 000 00 per month Experience Customer support 1 year Preferred Language English Required Willingness to travel 50 Required Work Location In person

📌 Erp Support Executive (Uttar Pradesh)
🏢 Leading
📍 Uttar Pradesh