About Realtooth Realtooth is a premier chain of advanced dental clinics known for delivering world-class dental care with compassion and technology With a strong focus on patient experience and service excellence we are expanding our leadership team and inviting high-caliber professionals to join us Role Overview The Assistant Manager - CRM will lead the CRM operations across clinics ensuring structured patient engagement seamless coordination and maximum patient satisfaction This role requires strategic thinking team leadership and hands-on execution to drive patient retention relationship management and revenue growth through superior service standards Key Responsibilities Lead and manage the CRM team to ensure superior patient handling and support Monitor the full patient journey inquiry consultation treatment and after-care Review and explain treatment plans financial estimates and service benefits to patients when required Implement and supervise effective follow-up and conversion processes to improve patient footfall and closures Resolve escalated patient queries with maturity empathy and timely action Track and analyze CRM data reporting to identify trends and opportunities Collaborate cross-functionally with Doctors Front Office Marketing and Operations to ensure smooth service delivery Develop and enhance SOPs for CRM to strengthen patient experience Conduct regular training and performance review for CRM Executives Drive monthly KPIs including patient conversion rate retention and satisfaction index Skills Competencies Strong communication and interpersonal skills English Hindi Team leadership with the ability to motivate and mentor CRM staff High emotional intelligence patience and problem-solving capability Robust sales persuasion skills while maintaining a service-oriented approach Proficiency in MS Office CRM Google Sheets and report preparation Capability to multitask prioritize and work in a fast-paced performance-driven environment Eligibility Criteria Qualification Graduate Postgraduate Any stream Experience 3-7 years in CRM Patient Relationship Hospitality Healthcare Wellness industry Minimum 1-2 years of team-leading or supervisory experience preferred Location Lucknow What We Offer Competitive salary with lucrative incentives Fast-track growth and leadership opportunities Strong professional learning development environment Opportunity to work with an established premium healthcare brand Please share your CV here- Contact HR 91 (phone hidden) or mail us at - hr realtooth gmail com Job Types Full-time Permanent Pay 20 000 00 - 35 000 00 per month Work Location In person