Redefine the future of customer experiences One conversation at a time We re changing the game with a first-of-its-kind conversation-centric platform that unifies team collaboration and customer experience in one place Powered by AI built by amazing humans Our culture is forward-thinking customer-obsessed and built on an unwavering belief that connection fuels business and life connections to our customers with our signature Amazing Service our products and services and most importantly each other Since 2008 100 000 companies and 1M users rely on Nextiva for customer and team communication If you re ready to collaborate and create with amazing people let your personality shine and be on the frontlines of helping businesses deliver amazing experiences you re in the right place Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva a leader in business communications is seeking a skilled AI Technical Lead to join our AI Agents team within our Data Intelligence Platform group In this role you will develop intelligent multimodal AI agents voice and chatbots as part of Nextiva s next-generation customer experience platform You will apply expertise in machine learning and software engineering to build AI-driven features that transform how businesses engage with customers This position offers the opportunity to work at the forefront of generative AI and multimodal interactions creating scalable AI solutions that blend automation with the human touch to deliver exceptional customer experiences The Technical Lead is a senior individual contributor who combines deep technical expertise with hands-on execution They actively write code take ownership of end-to-end feature delivery and are involved in architectural and design discussions They also conduct code reviews mentor engineers and collaborate closely with cross-functional teams to deliver scalable high-quality solutions aligned with the product vision and goals As a key technical leader within the team this role offers a strong pathway for professional growth whether deepening expertise as a highly skilled individual contributor or evolving into engineering management Key Responsibilities Design Develop AI Agents Design implement and refine AI agents for Nextiva s products that understand and respond to customers in multiple formats e g spoken voice written text Develop conversational logic and multimodal interaction flows leveraging state-of-the-art natural language processing NLP and speech recognition techniques AI Model Integration Integrate large language models and other AI ML components into the Agentic AI Platform to enable capabilities such as question answering task automation sentiment analysis and recommendations Ensure that AI models and solutions perform effectively in real-world environments and at scale Full Lifecycle Engineering Own the end-to-end development lifecycle of AI features Multimodal Interaction Systems Build and integrate components for multimodal interactions including speech-to-text text-to-speech and dialog management systems Performance Optimization Optimize AI algorithms and agent frameworks for performance scalability and reliability Use data-driven methods to tune model accuracy and response times Quality Ethics Compliance Implement robust testing unit integration end-to-end for AI features to ensure reliability and correctness Incorporate ethical AI practices ensuring AI agent behavior is unbiased and compliant with privacy and security regulations Documentation Mentorship Document AI agent designs algorithms and usage guidelines for future reference Provide technical guidance and mentorship to junior engineers or new team members as needed Success in this role will be measured by your ability to deliver AI features that measurably improve customer experiences e g higher self-service resolution rates faster response times improved user satisfaction while maintaining high software quality and ethical AI standards You will help Nextiva achieve a balanced integration of AI and human interaction directly contributing to our CX-first vision Qualifications Education Bachelor s degree in computer science Software Engineering or a related field required A Master s degree in AI Machine Learning or a related discipline is strongly preferred Equivalent practical experience in AI ML development will also be considered Software Engineering Experience 8 years of qualified software development experience including at least 5 years building AI or machine-learning powered applications Proven experience developing production-grade software e g backend services APIs data pipelines in a collaborative team environment AI ML Expertise Strong understanding of AI and machine learning fundamentals with hands-on experience in natural language processing NLP and or deep learning Familiarity with the latest AI advancements e g transformer-based models conversational AI frameworks and a history of applying AI models to solve real-world problems Technical Skills Proficiency in programming languages commonly used for AI development such as Python with ML libraries like TensorFlow or PyTorch and or a general-purpose language like Java or C for scalable systems Experience with machine learning frameworks and libraries for NLP speech or computer vision e g Hugging Face Transformers OpenAI APIs spaCy Kaldi AWS GCP Azure AI services is expected Multimodal Interaction Knowledge Experience with speech and language technologies - for example integrating speech-to-text ASR and text-to-speech TTS engines or building chatbots and voice bots for conversational interfaces Cloud Scalability Familiarity with cloud platforms and deploying AI ML models at scale AWS Google Cloud or Azure Experience with microservices architecture and containerization Docker Kubernetes for AI services Collaboration Communication Excellent teamwork and communication skills Nextiva DNA Core Competencies Nextiva s most successful team members share common traits and behaviors Drives Results Action-oriented with a passion for solving problems They bring clarity and simplicity to ambiguous situations challenge the status quo and ask what can be done differently They lead and drive change celebrating success to build more success Critical Thinker Understands the why and identifies key drivers learning from the past They are fact-based and data-driven forward-thinking and see problems a few steps ahead They provide options recommendations and actions understanding risks and dependencies Right Attitude They are team-oriented collaborative competitive and hate losing They are resilient able to bounce back from setbacks zoom in and out and get in the trenches to help solve important problems They cultivate a culture of service learning support and respect caring for customers and teams Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best in and out of the office Our compensation packages are tailored to each role and candidate s qualifications We consider a wide range of factors including skills experience training and certifications when determining compensation We aim to offer competitive salaries or wages that reflect the value you bring to our team Depending on the position compensation may include base salary and or hourly wages incentives or bonuses Medical - Medical insurance coverage is available for employees their spouse and up to two dependent children with a limit of 500 000 INR as well as their parents or in-laws for up to 300 000 INR This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit providing peace of mind and security in times of medical necessity Group Term Group Personal Accident Insurance - Provides insurance coverage against the risk of death injury during the policy period sustained due to an accident caused by violent visible external means Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10 00 000 Free Cover Limit - 1 5 Crore Work-Life Balance - 15 days of Privilege leaves per calendar year 6 days of Paid Sick leave per calendar year 6 days of Casual leave per calendar year Paid 26 weeks of Maternity leaves 1 week of Paternity leave a day off on your Birthday and paid holidays Financial Security - Provident Fund Gratuity Wellness - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva we re committed to supporting our employees health well-being and professional growth Join us and build a rewarding career Established in 2008 and headquartered in Scottsdale Arizona Nextiva secured 200M from Goldman Sachs in late 2021 valuing the company at 2 7B To check out what s going on at Nextiva check us out on Instagram Instagram MX YouTube LinkedIn and the Nextiva blog LI-PJ1 LI-Hybrid

📌 Tech Lead (ai Agents Team) (Tamil Nadu)
🏢 Nextiva
📍 Tamil Nadu