About the Role Grade Level for internal use 09 S P Global Commodity Insights The Role Engineer II Application Support Analyst The Location Hyderabad Gurgaon India The Team AppOps is responsible for providing high quality operational and technical support for all Commodity Insights CI business specific applications and systems Responsible to provide CI Business Partners with initial first line remote support for IT issues and requests which occur during business hours in relation to the use of CI business specific applications Ensuring that standard operating procedures is followed for all incident and service requests received into the helpdesk function Proactively monitor applications responding to alerts and providing the business with periodic health check reports We operate 24x7 which can involve working during APAC EMEA AMER Hours requires weekend support Rotational shifts 5 day a week Work hours can change depending on Business requirements Enter the grade level of the position Grade 9 The Impact You will be the first line of support for all requests and incidents raised by Commodity Insights business partners You will ensure the business receives a prompt response to any requests and ensure issues are resolved within agree service level agreements What s in it for you The position is the part of the global application Support team supporting users based in three time zones and across 26 offices Exposure to Application Product support technical operations monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations Responsibilities Provide initial first line Application Product support and triage of incidents and service requests for IT issues which occur during use of Platts applications Technical Excellence In-depth Technical understanding of all Applications Monitoring Tools and all available technical resources Executing Effective Weekend Support Incident Identification Effective Shift handovers Major Incident Mgmt Process Hygiene Log and capture incidents from all sources into ticketing system ServiceNow ensuring correct categorization and prioritization of IT issues Application Support Operations Ensure application operations excellence and guaranteed response times by actively monitoring application health checks end user emails tickets and ensuring all Incidents service requests are resolved in a timely and comprehensive manner Server maintenance monitoring health checks restarts and BAU operational work Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns Major Incident Management Engaging driving the major Incidents during the weekends to Initiate bridge call engage technical teams and restore the service Immediately Incident Hygiene Adhering to the Incident Hygiene process ensuring High Hygiene in the Incidents requests handled Knowledge Management and competency development Create share the SOPs Best Practice documents check list technical knowledge articles Resolving IT incidents to restore service as quickly as possible using known error database Escalation of tickets to other teams as required Active participation in knowledge transitions also coming up with Process Initiatives deliver ideas and values to achieve the desired results What We re Looking For Basic Qualifications Experience working with various Application Monitoring systems and tools Autosys AppDynamics Nagios Naemon Splunk preferred Experience in IT Service Management frameworks ITIL or similar Knowledge of troubleshooting supporting applications running on either Linux preferred or Windows server OS Exposure to industry standard ITSM tools ServiceNow strongly preferred Experience supporting Cloud computing AWS Familiar with infrastructure concepts related to distributed applications Load balancers Networking Firewall NAT Virtual servers Exposure working with tools like Putty RDP SSH WinSCP MySQL Query Browser Oracle SQL Developer Familiar with reporting and analyzing tools Beneficial but not essential Experience working collaborative platforms like Microsoft SharePoint Box OneDrive MS Teams Good understanding of Agile Framework Any knowledge of Webservers either Beneficial but not essential Windows IIS Linux Apache and WebLogic preferred Any knowledge of scripting languages JScript and JavaScript DOS VBScript Pearl Python PowerShell or shell script preferred Beneficial but not essential Microsoft Office Office 365 especially Excel Macros Worksheets and add-ins Preferred Qualifications 5 years of relevant experience with bachelor s degree About S P Global Commodity Insights At S P Global Commodity Insights our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term sustainable value We re a trusted connector that brings together thought leaders market participants governments and regulators to co-create solutions that lead to progress Vital to navigating Energy Transition S P Global Commodity Insights coverage includes oil and gas power chemicals metals agriculture and shipping S P Global Commodity Insights is a division of S P Global NYSE SPGI S P Global is the world s foremost provider of credit ratings benchmarks analytics and workflow solutions in the global capital commodity and automotive markets With every one of our offerings we help many of the world s leading organizations navigate the economic landscape so they can plan for tomorrow today For more information visit http www spglobal com commodity-insights What s In It For You Our Purpose Progress is not a self-starter It requires a catalyst to be set in motion Information imagination people technology-the right combination can unlock possibility and change the world Our world is in transition and getting more complex by the day We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow At S P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities We Accelerate Progress Our People We re more than 35 000 strong worldwide so we re able to understand nuances while having a broad perspective Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it We are changing the way people see things and empowering them to make an impact on the world we live in We re committed to a more equitable future and to helping our customers find new sustainable ways of doing business We re constantly seeking current solutions that have progress in mind Join us and help create the critical insights that truly make a difference Our Values Integrity Discovery Partnership At S P Global we focus on Powering Global Markets Throughout our history the world s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals Benefits We take care of you so you can take care of business We care about our people That s why we provide everything you and your career need to thrive at S P Global Our benefits include Health Wellness Health care coverage designed for the mind and body Flexible Downtime Generous time off helps keep you energized for your time on Continuous Learning Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs Family Friendly Perks It s not just about you S P Global has perks for your partners and little ones too with some best-in class benefits for families Beyond the Basics From retail discounts to referral incentive awards small perks can make a big difference For more information on benefits by country visit https spgbenefits com benefit-summaries Global Hiring and Opportunity at S P Global At S P Global we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills experience and contributions Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets Recruitment Fraud Alert If you receive an email from a spglobalind com domain or any other regionally based domains it is a scam and should be reported to reportfraud spglobal com S P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment delivery of equipment Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activity here Equal Opportunity Employer S P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law Only electronic job submissions will be considered for employment If you need an accommodation during the application process due to a disability please send an email to EEO Compliance spglobal com and your request will be forwarded to the appropriate person US Candidates Only The EEO is the Law Poster http www dol gov ofccp regs compliance posters pdf eeopost pdf describes discrimination protections under federal law Pay Transparency Nondiscrimination Provision - https www dol gov sites dolgov files ofccp pdf pay-transp 20English formattedESQA508c pdf 20 - Professional EEO-2 Job Categories-United States of America IFTECH202 1 - Middle Professional Tier I EEO Job Group Job ID 317512 Posted On 2025-07-26 Location Gurgaon Haryana India

📌 Engineer Ii Appops (Telangana)
🏢 S&P Global
📍 Telangana