Overview 170 Years Strong Industry Leader Global Impact At Pinkerton the mission is to protect our clients To do this we provide enterprise risk management services and programs specifically designed for each client Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions Bonded together we share a commitment to integrity vigilance and excellence Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds experiences and perspectives to join our family of industry subject matter experts The Global Security Operations Center GSOC Operator will play a critical role in monitoring daily operations various security systems multiple communications outlets and fire life safety systems The Operator is dedicated to ensuring a swift and effective response to security incidents and emergencies for all sites This role is encouraged to recommend and work towards continuous improvement and proactive measures to uphold the client s commitment to safety Responsibilities Represent Pinkerton s core values of integrity vigilance and excellence Monitor security CCTV access control alarms communications and fire life safety systems within the designated region using provided monitoring systems Respond to and manage alarms and incidents and dispatch Security Specialists to various calls for service customer assistance emergencies and security situations Utilize exceptional customer service skills to handle critical situations with a calm and problem-solving approach while following all safety and security procedures Thoroughly document security incidents in the case management system Respond to emergencies with urgency and maintain open communication with management and key leaders Liaise with public safety agencies and their dispatch centers to coordinate emergency response Assist client employees with safety and security concerns via email and phone Investigate alarms with security patrol and facilities and if necessary alert fire and or police services Assist with after-hours administration of access badges Conduct audits of panic duress alarms badge readers and doors Perform quality assurance functions to maintain adherence to continuous improvement principles as defined by GSOC Management Collaborate with the GSOC management and ensure compliance with Key Performance Indicators KPIs and or Standard Operating Procedures SOPs Participate in training exercises between field Officers and Operators All other duties as assigned Qualifications High school diploma or GED with one to two years of experience within a GSOC or similar environment as a Dispatcher or Security Operator Able to ensure compliance monitoring of assets and making rapid notifications via mass communication tools Able to analyze and make decisions regarding data as it pertains to operational responsibilities Effective written and verbal communication skills Attentive to meticulous detail and accurate documentation Able to remain composed under pressure Serve as a positive team player Able to make appropriate decisions under pressure stress Self-motivated and proactive attitude Able to adapt as the external setting and organization evolve Able to effectively interact with other departments and varying levels of management Able to prioritize workload based on urgency Efficient time management skills Maintain confidentiality when dealing with sensitive information Working Conditions With or without reasonable accommodation requires the physical and mental capacity to effectively perform all essential functions Regular computer usage Occasional reaching and lifting of small objects and operating office equipment Frequent sitting standing and or walking Travel as required Pinkerton is an equal opportunity employer to all applicants and positions without regard to race ethnicity color national origin ancestry sex gender gender identity expression sexual orientation marital prenatal status pregnancy childbirth or related conditions religion creed age disability genetic information veteran status or any protected status by local state federal or country-specific law