About us We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide We enable travel agents to book flights hotels holidays conveniently and we provide comprehensive end-to-end on-ground travel services We do over INR 1000 crore GMV sales and are growing rapidly Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows To fuel innovation and growth we have raised USD 5 5mn funds from marquee global investors Profile Overview Operations at TravClan is a key role that focuses on managing end to end booking operations across products while ensuring customer delight Handling on ground operations increasing GMV processing bookings on time falls under few high priority activities undertaken in Operations Growth Prospects Stipend - Your starting stipend will be INR 25000 for the first 3 months After three months based on your performance your stipend will gradually increase The increase will happen as follows - Month Stipend Amount INR 1 25000 2 25000 3 25000 4 30000 5 35000 6 40000Certificate on completion of Internship Letter of Recommendation or PPO on delivering exceptional results with CTC ranging between 5 4 to 7 5 LPA Perks Informal dress code Free snacks beverages Whats on Offer Work with a young passionate team to excel and make an impact Work directly with the founders Fast Career Growth with fast appraisals and quick salary increase Super passionate team with deep conviction which has stayed together during covid Very high ownership role in a fast paced environment Great Culture - No hierarchy politics nonsense guaranteed Our founding team The founding team has aced their respective leadership roles at successful internet startups in India which are as follows Ashish- Cofounder leads technology Ex CTO Cars24 CTO FabFurnish Gaadi Arun- Cofounder leads product Ex Cars24 TravelTriangle TripFactory IIM Bangalore Chirag- Cofounder leads business Ex Oyo TravelTriangle IIM Ahmedabad IIT Roorkee Company Profile You read the detailed company profilehere To know more about us have a look at a few videos on Youtube What we are looking for Roles Responsibilities Handling all bookings and business operations-related work Closely working with the suppliers in ensuring timely revert on queries smooth post-booking operations such as booking confirmations sharing vouchers etc Ensuring timely payments to suppliers and deliveries to customers Effectively managing feedback and escalations from customers and vendors Ensuring customer delight Regular and timely completion of agent KYC Check if you fit in the role- You Must-Be Customer-Centric Enjoy speaking to clients on call Have high ownership to complete your work Be good at negotiating with suppliers You Can-Improve business acumen Improve negotiation skills You Want to-Improve business acumen Improve negotiation skills This role is not ideal for someone who is-not comfortable with tight timelines targets not disciplined to sit and work not good at resolving customer queries or escalations not comfortable with long working hours i e 10 - 12 hours daily not excited about working on Saturdays 6 days a week The Recruitment Process Aptitude Test Group Discussion The first step of the recruitment process is a 50-minute basic aptitude test followed by a 20-30 minute group discussion round on a separate date Personal Interviews 2-3 video interviews Detailed discussions about the job profile company candidature are discussed in these rounds Extending an offer On successfully clearing the interview rounds the job offer is extended to the candidate Important Points Office Location - Connaught Place Work from office Work Timings - 9 30 till work gets over You are considering joining a startup Buidling anything of value takes time The majority of our exits happen within the first 2 months of people joining because new joiners are not able to adjust to the high pace setting You can expect 10-12 hours of work in a day Fast pace translates to fast growth and exciting responsibilities ESOPs - 30 of team members have ESOPs Promotions - 40 of team members get promoted in 2 years Aggressive hikes for top performers - with median hikes 25 Looking forward to having you on board with us

📌 Operations Intern - 6 Months/ppo (New Delhi)
🏢 TravClan Technology India
📍 New Delhi