Project Role Application Support Engineer Project Role Description Act as software detectives provide a energetic service identifying and solving issues within multiple components of critical business systems Must have skills Microsoft Windows Desktop Management Good to have skills NA Minimum 3 year s of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer you will act as software detectives providing a dynamic service that identifies and solves issues within multiple components of critical business systems Your typical day will involve collaborating with various teams to troubleshoot software problems ensuring that systems run smoothly and efficiently and implementing solutions that enhance operational performance You will engage with users to understand their challenges and provide timely resolutions contributing to the overall success of the organization Roles Responsibilities -Printer Scanner Administration -Install configure and maintain network and local printers multi-function printers MFPs and scanners -Manage printer queues drivers and user permissions via Print Servers or cloud print solutions -Administer secure print scan-to-email scan-to-folder and other document workflow settings -Monitor and troubleshoot printing issues paper jams print quality offline status driver errors -Coordinate regular preventive maintenance and firmware upgrades -Manage inventory procurement and toner consumables tracking -Work with vendors for support service contracts and hardware lifecycle management -End-User Device Management -Deploy manage and troubleshoot laptops desktops and peripheral devices monitors keyboards docking stations -Image and provision new devices using SCCM Intune or other deployment tools -Perform Windows OS updates driver updates and application installations -Manage user profiles local group policies and access permissions -Support mobile device management MDM through Intune or similar platforms -Maintain asset inventory device tagging and update documentation for hardware assignments -Support Troubleshooting -Serve as Level 2 3 support for escalated incidents related to printing scanning and end-user hardware -Perform remote and onsite troubleshooting of user device issues using tools -like Remote Desktop Teams or remote support software -Handle break fix tasks and coordinate warranty replacements or repairs -Respond to service requests incidents and change requests in line with ITIL processes -Security Compliance -Implement and maintain security policies for devices e g BitLocker encryption BIOS security print security -Manage and track digital certificates for network printers and secure scan print functionalities -Ensure devices are compliant with organizational and regulatory standards e g data privacy for scanning printing -Monitoring Reporting -Monitor print usage and generate usage or cost reports for departments -Maintain system health of all managed devices through tools like Microsoft -Endpoint Manager SNMP tools or vendor-specific portals e g HP Web Jetadmin -Provide insights on lifecycle planning device refreshes and capacity upgrades -Documentation Process -Maintain and update device configuration documents user guides and troubleshooting runbooks -Contribute to knowledge base articles for the IT Service Desk -Support continuous improvement by identifying and implementing automation opportunities -Test and deploy the printer configurations policies for the user profiles environments Professional Technical Skills -4-6 years of experience in IT support roles with expertise in printers scanners -and end-user device administration -Proficiency with Windows OS Active Directory Group Policy and print server management -Hands-on experience with hardware imaging driver management and device troubleshooting -Experience with Intune MECM or other modern endpoint management tools -Familiarity with print management solutions e g PaperCut UniPrint HP Web Jetadmin -Basic scripting knowledge PowerShell for automation is a plus -Certifications CompTIA A Microsoft 365 Certified Modern Desktop Administrator or equivalent -Experience in working with remote support tools and ticketing systems like ServiceNow -Understanding of network basics TCP IP DNS DHCP as it relates to device management -Prior experience with enterprise printing environments and scanning compliance e g HIPAA GDPR is an advantage Additional Information - The candidate should have minimum 3 years of experience in Microsoft Windows Desktop Management - This position is based at our Bengaluru office - A 15 years full time education is required 15 years full time education

📌 Application Support Engineer (Karnataka)
🏢 Accenture
📍 Karnataka