Job Purpose To assist in enhancing customer satisfaction and loyalty by supporting CRM activities across sales and service departments The Assistant CRM will be responsible for managing customer interactions ensuring timely communication addressing customer concerns and supporting the implementation of customer engagement programs as per OEM and dealership standards Key Responsibilities Customer Interaction Relationship Management Handle customer inquiries feedback and complaints via phone email or in person Conduct post-sale and post-service follow-ups to ensure customer satisfaction Assist in managing the entire customer lifecycle from inquiry to delivery and after-sales support Maintain a customer-centric approach in all communications and engagements CRM System Management Update and maintain accurate customer data in the CRM system DMS Dealer Management System Generate reports related to follow-ups feedback service reminders and lost leads Feedback Complaint Handling Record and escalate customer grievances to the appropriate department Ensure prompt resolution of customer complaints and follow up until closure Monitor customer satisfaction scores e g CSI SSI and contribute to improvement Customer Engagement Retention Support planning and execution of customer engagement programs events and loyalty initiatives Send service reminders birthday anniversary greetings and promotional messages Coordination Support Liaise between the customer and internal departments sales service finance etc Assist the CRM Manager in implementing customer service SOPs as per OEM guidelines Key Skills Competencies Excellent communication and interpersonal skills Customer-first mindset with a strong service orientation Familiarity with CRM software and dealership systems DMS AutoCRM Salesforce etc Basic analytical skills and proficiency in MS Office Excel Word PowerPoint Ability to work under pressure and manage multiple tasks simultaneously Qualifications Experience Graduate in any discipline 3 - 5 years of experience in a customer service or CRM role automobile experience preferred Freshers with robust communication skills and a customer-centric approach may also be considered Job Type Full-time Pay 20 000 00 - 25 000 00 per month Benefits Provident Fund Work Location In person Speak with the employer 91 (phone hidden)

📌 Assistant Customer Relationship Manager (Tamil Nadu)
🏢 Automin Car Services
📍 Tamil Nadu