Resolve customer tickets over m-desk ERP calls and social media Quick turnaround time to answer customer queries and update tickets Identify and assess customers needs to achieve customer satisfaction Follow communication procedures and guidelines Go the extra mile to engage customers and keep them happy Collect feedback and collaborate with departments to bring in impactful solutions Maintains customer records by tracking and updating information Research identify and resolve customer complaints using relevant software Document all call information according to standard operating procedures Recognize document and alert the management team of trends in customer calls Follow up customer calls where necessary Upsell products and services Complete call logs and reports Other duties as assigned Education and or Work Experience Requirements Fresher s HSC any graduate Good communication skills Problem solving Self-driven Job Types Full-time Permanent Fresher Benefits Health insurance Paid sick time Provident Fund Schedule Day shift Rotational shift Education Higher Secondary 12th Pass Preferred Experience Customer service 1 year Preferred Language English Preferred Work Location In person Job Type Full time Pay 15 000 00 - 18 000 00 per month Work Location In person

📌 Customer Service Representative (Maharashtra)
🏢 Important Company of the Sector
📍 Maharashtra