At Aftershoot we re building more than just AI tools we re building a global community of photographers who spend less time behind their screens and more time behind the lens Every feature we create every update we ship is designed to make post-processing easier faster and smarter for photographers around the world From culling to editing to retouching Our AI tools do all the heavy lifting so photographers can focus on what they do best capturing moments telling stories and creating magic - We re a fast-growing passionate team backed by over 30 000 photographers and 10 M in ARR - But we re just getting started Our mission is transparent solve the biggest pain points in photography and keep evolving with photographers who use our tools daily - If you care deeply about building meaningful products working with curious and driven teammates and being part of a team that genuinely loves what they do we d love to meet you Let s create the future of AI in photography together Your MissionWe re looking for a Customer Support Lead to build guide and scale Aftershoot s global Support team You ll be in the trenches with the team-ensuring high-quality support handling escalations and keeping our customers delighted while building a scalable support function for the future In this role you ll own support operations and quality leading the team resolving escalations ensuring smooth shifts and providing actionable insights from tickets to Product Engineering What You Will Be Doing1 Own the entire Support operations-from day-to-day queue management to long-term process improvements 2 Schedule and manage shifts to ensure round-the-clock coverage and balanced team bandwidth 3 Lead and mentor the Support team-building a culture of empathy accountability and growth 4 Be on shift with the team to monitor queues resolve escalations and balance workloads 5 Conduct regular quality checks on support interactions and coach the team for continuous improvement 6 Coordinate between Support Product and Engineering teams to escalate bugs surface recurring issues and close feedback loops 7 Provide insights from tickets to identify trends customer pain points and product gaps 8 Help with training onboarding and upskilling junior hires to strengthen the support function for the future 9 Streamline support processes documentation and tooling to improve speed and efficiency What We re Looking For1 6-7 years of Customer Support CX experience with 2 years managing a support team 2 Strong background in support operations shift scheduling queue management and SLA ownership 3 Proven success in escalation handling quality assurance and team coaching 4 Experience coordinating across cross-functional teams Support Product Engineering 5 Analytical mindset to extract insights from support data and tickets 6 Excellent communicator who can simplify complex issues for both customers and internal stakeholders 7 Comfortable rolling up your sleeves-balancing strategy with hands-on leadership Bonus Experience in B2C SaaS especially creative photography tools What Happens After You Apply 1- Phone Screen - If your profile looks like a fit our People team will reach out for an intro call 2- Team Interview - Chat with one of your future teammates to dive deeper into your experience 3- Task Round - Show us how you think and solve a real-world problem 4- Bar-Raiser Interview - Meet our leadership team for a final evaluation 5- Offer - If it goes well we ll extend a formal offer and welcome you on board You will work with Captain TreyTeammates Renato Abraham and the rest of the Aftershoot team ref updazz com

📌 Aftershoot - Lead - Customer Support (5-8 Yrs) Delhi Ncr (after-sales/customer Service)
🏢 Aftershoot
📍 Delhi