JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward What this job involves Leading Technical Services You will be responsible for delivering superior technical services overseeing all operations of all building systems ensuring they run efficiently safely and cost-effectively In an exciting and dynamic environment you ll achieve excellence in managing critical operations and programs onsite with our client You ll ensure the highest standards are delivered and best practices implemented consistently You ll partner with vendors providing your expertise in managing the client setting and technical services with a focus on continuous improvement and risk management in partnership with multiple stakeholders such as site operations sustainability and EHS team Responsible for providing outstanding client service you ll lead monitor and mentor to effectively control technical services activity This role will also support local and regional initiatives by driving consistent improvements in implementation and service delivery This position has frequent contact with stakeholders requiring zero-downtime to client operations and ensuring all Client assets are maintained based as per JLL and client policies Demonstrate excellent Leadership skills and be a good communicator who is able to quickly grasp stakeholder dynamics and needs in the Account Lead and help grow the Technical Services Team by being a positive role model Ensure client infrastructures are resilient and understand the critical MEP systems on site including UPS generator fire alarm etc with an ability to support client security teams and their systems Responsible to manage 24-Hr emergency alarms on client premise Must be prepared to manage call-outs and support out of normal working hours where applicable Work closely with the Site Services Manager and the Team to support smooth daily operations Prepare and present Monthly Management Reports MMRs for Technical Services highlighting each month s progress and achievements to the client Support JLL EOS CMO program and timely Incident Management Reporting Be diligent and decisive in ambiguous situations Carry out ad-hoc surveillance walk throughs to ensure Quality and Safety are promoted at Site consistently Manage all building automation systems BMS Lighting Control system BOS Manage supervise and develop a close working relationship with all of the vendors under his her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high quality of service Responsible for client premise inspection and safety standards are used to comply with client JLL and local guidelines Responsible for managing the building shutdown activities and coordination support to stakeholders Supporting stakeholders to any request related to facilities Facilitate the 6-monthly Annual emergency fire drill Coordinate special projects as directed by JLL or client Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI SLAs Have an innovative and growth mindset Act as a coach and mentor You ll play a key role in actively encouraging an environment that supports teamwork cooperation performance excellence and personal success You ll play the role of coach motivating and developing team members through regular assessments of service delivery and always seeking to improve where possible Prioritizing the facilities needs always Experienced in technical services you ll be on top of all the mechanical electrical plumbing and civil works needed while managing facilities Likewise you ll play an essential role in reducing workplace risks by maintaining visibility of maintenance routine inspections and scheduled down times You ll stay in close contact with teams for all facility related issues ensuring total compliance with all legal and technical services related process procedure and standards You ll be hands-on in your approach and while able to periodically review logs checklists and maintenance schedules you ll also spearhead and implement cost saving and energy programs for sustainable operational building improving efficiency and minimising environmental impact will see you succeed in this role Putting critical plans and reports in place Planning is a big part of your mandate In this role you ll take charge of planning and managing technical services budgets and contracts Your expertise will be essential in planning and developing recommendations and effective inventory and planning management You ll be performing regular audits and provide support to external audits with a focus on technical services requirements risk management and energy management You ll strive to keep any down time to a minimum by setting up best practices that promote seamless service delivery to our client Your analytical skills will also come in handy as the role requires you to record and report data accurately Winning our clients trust As Senior Technical Services Manager you ll be working with our client and will build strong relationships through your proactivity and engagement You ll make sure that the client expectations are met each and every time being the go-to person for any technical services related queries Generate reports and conduct presentations during client reviews as per the service delivery requirements Location On-site -Bengaluru KA Scheduled Weekly Hours 48 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For additional details please see our career site pages for each country Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at accomodationrequest am jll com This email is only to request an accommodation Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL