Ab out the Role As a Localization Experience and Quality Program Manager - you ll work closely with our Uber AI Solutions Product Brand Marketing Regional and Operation teams to ensure quality oversight for key programs projects You ll be the main point of contact to manage the work completed by external vendors and network of individual contributors from a growing digital Gig Marketplace ensuring that they have the tools needed to deliver high-quality data projects You understand the importance of scaling your efforts to meet the needs of the growing business On top of it all you will be owning exciting quality programs own quality standards monitor audit performance and drive continuous improvements - from AI driven language quality management to data used for training Machine Learning AI models What the Candidate Will Need Bonus Points - What the Candidate Will Do - Own quality programs that drive the highest quality outputs Identify quality issues and conduct root cause analysis to determine underlying problems Implement appropriate solutions to resolve quality concerns and prevent recurrence Work cross-functionally to refine processes improve audit effectiveness and enhance overall quality performance Own and manage linguistic quality of our products content and data used for Machine Learning AI applications - from English into languages for external clients needs and or for Ubers emerging markets i e India South Asia Dedicate time to investigating localization issues found on our apps website Use data to determine quality trends for your region s languages and create action plans to address any systemic issues Proactively lead internal and cross-functional initiatives to identify areas for Quality process improvements Evangelize localization globalization services with key stakeholders in regions and in HQ or to external clients Develop own and maintain relationships with regional stakeholders and key strategic clients Review and influence product requirement documents PRDs RFCs related to Tools and Systems that can improve quality management processes Work closely with PMs Engineers on product roll-outs tool improvements automation and tech planning - Basic Qualifications - B A in Translation Linguistics Data or similar field of study Minimum 5-7 years of localization experience preferably in the tech industry Experience using CAT tools e g Smartling WorldServer Trados Memsource etc Experience managing Translation Memories Glossaries and Style Guides Experience working with vendors and freelancer resources to drive quality related performance Be proficient in and manage technical processes programs and best practices around Quality internationalization i18N multilingual products Excellent written and verbal communication skills Excellent Project Program Management skills Passionate about Uber and our mission Ability to manage operations at scale Excellent team player who is able to successfully collaborate across different timezones and regions Strong stakeholder management and influencing skills - including senior stakeholders and customers Data and metrics driven - as a problem solver you always look out for the best ways to measure impact tangibly and to iterate on solutions based on data Robust analytical skills SQL Excel Google Sheets for problem solving coupled with excellent business judgment - Preferred Qualifications - Professional fluency in a language other than English highly preferred Master s Degree in related field Knowledge and understanding of Machine Learning AI Experience or solid knowledge on Data Analytics Data Science Statist ics

📌 Localization Experience Program Manager (Karnataka)
🏢 Uber
📍 Karnataka