We are looking for a proactive and empathetic Customer Service Executive to support users of our digital gold investment platform You ll be the first point of contact for customers helping them navigate the app resolve issues and build trust in our services This role requires solid communication skills attention to detail and a passion for delivering exceptional customer experiences in the fintech space Key Responsibilities Respond to customer queries via chat email and phone in a timely and professional manner Assist users with onboarding KYC verification transactions and app navigation Resolve complaints related to gold purchases redemptions payments and account access Educate customers on platform features security protocols and investment options Escalate technical or complex issues to relevant departments and follow up until resolution Maintain accurate records of customer interactions and feedback Collaborate with product and tech teams to improve user experience based on customer insights Requirements 1-3 years of experience in customer support preferably in fintech banking or e-commerce Familiarity with digital wallets UPI and investment platforms Strong verbal and written communication skills in English and local languages Ability to handle sensitive financial queries with discretion and professionalism Experience with CRM tools and ticketing systems e g Zendesk Freshdesk Bachelor s degree in any discipline Commerce or Finance preferred Preferred Skills Knowledge of gold investment products digital gold ETFs sovereign gold bonds Multilingual proficiency especially Hindi Telugu Tamil or Kannada Empathy patience and a customer-first mindset Benefits Competitive salary and performance incentives Health insurance and wellness programs Training in fintech and customer engagement Opportunities for career growth in a fast-evolving sector Job Type Full-time Pay 15 500 00 - 35 000 00 per month Work Location In person