Note Specific mandatory skills valuable communication skills KYC banking basics knowledge Experience range 0-1 year Fresher Open to considering fresher candidates Yes No Yes Open to considering relocation non-local candidates Yes No Yes Contract duration 8 months Renewable Shift timings 9 30 am to 6 30 pm Number of days work from office All days Preference of hiring only diversity candidates Yes No NO Description Ensuring Service Standards wrt to Customer Service Compliance and Corporate Security are adhered too Ensure total Compliance of all audit guidelines set by External RBI NSDL and Internal OR Auditors Error Free Processing of transactions with in specified SLA s Ensure laid down processes are being followed internal security standards are followed Responsibilities Ensure strict adherence to all internal and external guidelines KYC Anti Money Laundering Audits All the transactions are carried out with 100 accuracy without errors Ensure complete resolution to all customer queries and processing of all the customer instructions with 100 accuracy Handling customer queries related to KYC and account maintenance Handling scanning activity of documents and transactions Ensure customer financial and non financial transactions are handled without any errors Effective service delivery by reducing customer turnaround time Ensure SRs are closed within stipulated time with appropriate remarks Ensure accurate checking processing of account opening documents MF applications Follow Complaint management procedures Ensure correct and timely resolution of complaints Ensure satisfactory compliance scores and implement audit recommendations Any suspicious transaction activity must immediately be reported to the supervising officer Overall upkeep of the branch lobby as per clean desk policy standards Source leads referrals from walk-in existing customers and minimize time lag between referral closure of business Structured service call for all the new to bank customers and qualified non qualified customer base