Job Not Found The job you re looking for doesn t exist or has been removed Back to Careers Assistant Manager - Client Servicing Exp 6-8 years Naraina Vihar Delhi-110028 Quick Overview Position Assistant Manager - Client Servicing Experience Required 6-8 years Location Naraina Vihar Delhi-110028 Click to view full job details and submit your application About Roadcast Roadcast is a leading logistics automation platform empowering businesses with our AI-powered mobility management suite We specialize in vehicle tracking fleet management delivery automation and field force management solutions With rapid growth and a robust customer base we are expanding our sales team to drive deeper market penetration The Role The Assistant Manager - Client Servicing will own servicing outcomes for a portfolio of large enterprise accounts while leading and managing a team of client servicing professionals The role combines people leadership process ownership and enterprise stakeholder management with a strong focus on operational rigor and long-term account success What You ll Do Own overall servicing relationship management and delivery outcomes for assigned enterprise accounts Act as a strategic partner to client stakeholders by understanding their operational workflows challenges and KPIs Establish structured account governance through regular reviews service reports and alignment discussions Ensure Roadcast delivers consistent value aligned with client business objectives Lead mentor and manage a team of Client Servicing Executives Managers Set clear goals service expectations and performance standards for the team Monitor workload distribution response times and resolution quality Coach team members on stakeholder management escalation handling and problem-solving Act as the first leadership escalation point for complex or high-impact client issues Define monitor and enforce SLAs turnaround times and service KPIs across accounts Ensure effective escalation frameworks are followed internally and with clients Coordinate with Tech Product Support and Ops teams to drive timely issue resolution Proactively identify risks to service quality and implement corrective actions Track customer health metrics usage trends and satisfaction indicators Identify early warning signs of churn or dissatisfaction and drive mitigation plans Work closely with the Head of CS Sales teams on renewals contract continuity and account stability Support upsell cross-sell and expansion initiatives by identifying opportunities within existing accounts Own and continuously improve servicing processes workflows and documentation Ensure strong CRM discipline accurate reporting and data visibility across accounts Drive standardization of onboarding servicing review and escalation processes Share insights and feedback with the Head of CS Ops to improve scalability and efficiency Act as a bridge between clients and internal teams Product Tech Operations and Support Provide structured data-backed client feedback to influence product improvements and roadmap decisions Ensure internal alignment on client priorities commitments and delivery timelines What We re Looking For 6-8 years of experience in Client Servicing Customer Success Account Management or Operations Minimum 2-3 years of experience managing or leading client-facing teams Strong exposure to enterprise client environments preferably in SaaS logistics or tech-enabled platforms Proven experience in SLA management escalations and complex stakeholder handling Strong leadership communication and decision-making skills Hands-on experience with CRM systems ticketing tools and service metrics Ability to balance strategic thinking with hands-on execution You ll Thrive Here If You Why Join Roadcast Opportunity to build and scale the customer success function for a leading logistics tech company Work directly with top enterprise clients across sectors High ownership role with influence over operational and strategic decisions A fast-paced collaborative environment focused on innovation How it Works Recruitment ProcessOverview A clear and streamlined hiring process designed to value your time and talent at every step 01 Application Screening We review your application within 1-2 days to assess role alignment and move you forward quickly 02 Initial Interview A short conversation within 1-3 days to understand your background goals and culture fit 03 Technical Assessment You ll complete a task or assignment in 2-4 days to help us evaluate your skills and problem-solving 04 Final Interview Meet with our leadership and get a final decision within 2-3 days no long waits we promise

📌 Assistant Manager - Client Servicing (New Delhi)
🏢 Nameless
📍 New Delhi