Project description We are looking for an experienced line manager who will be focused on supporting growth of our delivery organization in India with people management recruitment delivery tracking and developing relationships with clients We are looking for strong people person and robust client engagement skills with mature ability to transform business goals into actionable plan and execute independently while proactively managing risks and obstacles There are no direct technical delivery projects involved with this role Responsibilities You will drive delivery quality and productivity in global delivery teams for the global Swiss bank in India actively supporting new business growth Identifying customer needs and overseeing service delivery within the business context Recruitment process initiation and driving Hiring pipeline tracking and regular reporting Focus on Client satisfaction while managing Client expectations Liaise with project teams up to 50 people and internal external stakeholders with the possibility of further growth Leadership with the overall responsibility for the teams motivation assisting in resource planning procedures coaching and team project performance Providing daily operational support to the team covering staff queries feedback and assistance and implementing actions to achieve business personal goals Ensuring sharing of best practices business domain knowledge exploiting synergies between teams whole team Risk Management staff project attrition control Working closely with Luxoft Customer Success Manager to achieve project s business goals Monitoring and measuring the mood of team members and ensuring effective support Skills Must have Previous experience working as a Project Service Manager Resource Manager or in a similar role related to staff and client management 5 years People Management and recruitment experience proven record of sustaining a team size of 30 FTE in an outsourcing offshore setup in a global corporate environment Ability to efficiently and effectively communicate with team members customer representatives and senior management Pro-activeness responsiveness communicative willingness to learn and grow professionally Strong soft skills Delivering innovative solutions for team moral and ability to speak to large audiences to explain solutions formulated Understanding of SDLC Hands-on Vendor Client management experience Nice to have Experience in working in finance banking or telecom is highly desirable AI literacy prompt engineering habit of using corporate AI tools i e Copilots while maintaining Ethical AI guardrails ITIL certificate Other Languages English C1 Advanced Seniority Senior Pune India Req VR-119878 Delivery Project Management BCM Industry 29 01 2026 Req VR-119878

📌 Delivery Program Manager (Maharashtra)
🏢 Luxoft
📍 Maharashtra