A commercial vehicle service advisor acts as the primary liaison between customers fleet managers owner-operators and the workshop focusing on maximizing vehicle uptime scheduling maintenance and driving revenue through service sales They create repair orders diagnose needs coordinate with technicians and ensure high customer satisfaction Key Responsibilities Customer Intake Scheduling Greeting customers booking appointments and identifying maintenance repair needs via inspection or road tests Service Advising Sales Explaining technical issues recommending preventive maintenance AMCs and upselling services Documentation Workflow Preparing detailed repair orders establishing cost estimates and coordinating with technicians for timely completion Communication Updating customers on repair status securing authorization for additional work and explaining invoiced repairs Quality Compliance Ensuring services meet manufacturer specifications safety standards and maintaining accurate service records Required Qualifications Skills Education ITI Diploma Degree in Automobile Engineering or related field Experience 1-5 years in an automobile service center preferably with commercial vehicles or heavy vehicles Technical Knowledge Understanding of commercial vehicle mechanical systems diagnostic tools and warranty procedures Soft Skills Solid communication negotiation customer focus and problem-solving abilities Tools Familiarity with Dealer Management Systems DMS and computer literacy Core Competencies Customer Satisfaction Driving repeat business through prompt transparent service Efficiency Minimizing turnaround time TAT to reduce vehicle downtime Problem-Solving Handling customer complaints and technical logistical issues Service Advisor Updated for 2026 - Indeed22 Jan 2026 Essential Duties Advises customers about necessary service for routine maintenance Helps identify a mechanical problem by que Indeed Service Advisor - Volvo Eicher Commercial Vehicles Ltd - Redhills High Road Chennai Tamil Nadu 10 Sept 2025 A service advisor at Volvo Eicher Commercial Vehicles Ltd is the first point of contact for customers at the service front Their Justjob co in Service Advisor - Coimbatore- 2 to 5 years of experience1 Handle customer complaints and ensure quick resolution Promote service packages AMC and value-added services Maintain service Naukri com Show all Job Types Full-time Permanent Pay 15 742 18 - 20 187 83 per month Benefits Health insurance Provident Fund Education Diploma Preferred Work Location In person

📌 Service Advisor (Tamil Nadu)
🏢 Prabal Motors Private
📍 Tamil Nadu