Req ID 352589 NTT DATA strives to hire exceptional cutting-edge and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Helpdesk Associate to join our team in Noida Uttar Pradesh IN-UP India IN Live dashboard monitoring reporting workflow allocation Quality analysis on agreed aspects Trending and in-depth anlysis on service delivery components Management Information Presentations Acts as coach an escalation point for less experienced colleagues Provides technical guidance in activities associated with identifying prioritizing and resolving problems using processes instructions Participates in a supportive role by acting as a liaison between customers and departments within the organization to ensure that all on-line system problems are resolved in an accurate and timely manner Key Skills Ideally University education preferably technical degree or Microsoft certifications Awareness of Microsoft Operating Systems local and Hybrid Office and Remote administration and Microsoft Office family applications Experience of providing Hybrid Office and Remote IT support is an advantage Good reporting abilities Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Excellent communication and customer service skills Fluency in English language Work from office is mandatory Flexibility to work in night shifts About NTT DATA NTT DATA is a 30 billion business and technology services leader serving 75 of the Fortune Global 100 We are committed to accelerating client success and positively impacting society through responsible innovation We are one of the world s leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and application services our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future As a Global Top Employer we have experts in more than 50 countries We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners NTT DATA is a part of NTT Group which invests over 3 billion each year in R D Whenever possible we hire locally to NTT DATA offices or client sites This ensures we can provide timely and effective support tailored to each client s needs While many positions offer remote or hybrid work options these arrangements are subject to change based on client requirements For employees near an NTT DATA office or client site in-office attendance may be required for meetings or events depending on business needs At NTT DATA we are committed to staying flexible and meeting the evolving needs of both our clients and employees NTT DATA recruiters will never ask for payment or banking information and will only use nttdata com and talent nttdataservices com email addresses If you are requested to provide payment or disclose banking information please submit a contact us form https us nttdata com en contact-us NTT DATA endeavors to make https us nttdata com accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at https us nttdata com en contact-us This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click here If you d like more information on your EEO rights under the law please click here For Pay Transparency information please click here