Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Your day at NTT DATA As a Networking Managed Services Engineer L2 at NTT DATA you ll take on a developing engineering role where your main goal is to ensure our clients IT infrastructure and systems remain operational You ll achieve this by proactively monitoring identifying investigating and resolving technical incidents and problems You ll work closely with our clients and internal teams to ensure that services are restored swiftly in line with our service level agreements SLAs Your day will revolve around reviewing client requests and tickets applying your technical expertise to resolve them efficiently and effectively You ll be the go-to person for second-line support handling incidents and requests of medium complexity In addition to your daily tasks you ll have opportunities to contribute to exciting project work from time to time You ll proactively monitor work queues execute operational tasks and update tickets with the actions you ve taken Identifying analysing and logging issues before they escalate will be a key part of your role You ll communicate with other teams and clients to provide support and ensure that changes are executed with clear risk identification and mitigation plans As part of the shift handover process you ll highlight key tickets and upcoming critical tasks for the next shift When needed you ll escalate tickets to ensure the right focus from our Centres of Excellence CoE and other teams Collaborating with our automation teams you ll work on optimizing efforts and automating routine tasks all while coaching our Service desk and L1 teams in both technical and behavioural skills You ll also establish monitoring for client infrastructure leading and managing initial client escalations for operational issues Contributing to the change management process you ll log change requests execute approved maintenance activities and audit incident and request tickets for quality Your insights will drive trend analysis reports identifying tasks suitable for automation to reduce tickets and optimize efforts You might also support disaster recovery functions and other related tasks as needed To thrive in this role you need to have Proficiency in technologies such as Pulse Secure SSL VPN Palo Alto Fortinet Cisco Nexus switches routers firewalls and more familiarity with ticketing tools At least one technical certification in the above-mentioned technologies Strong planning skills with the ability to anticipate and adapt to changing circumstances Objective Purpose of duty The Network and Security L2 Engineer will be responsible for managing monitoring and troubleshooting network and security infrastructure Job Requirement Five 5 to Seven 7 years industry experience in a network security operations support environment Certifications preferred CCNA CCNP Fortinet NSE Palo Alto PCNSA PCNSE Strong knowledge of networking protocols TCP IP DNS DHCP VLAN VPN Hands-on experience with firewalls e g Palo Alto Fortinet Check Point routers and switches Cisco Juniper Familiarity with security technologies IDS IPS SIEM endpoint protection anti-virus solutions Experience in troubleshooting network connectivity and security issues Knowledge of ITIL processes Incident Problem Change Management Good communication and documentation skills Technical ability to understand the issues related to day to day operations Hands-on experience on network operations deployment and network projects Technical ability to provide basic fault finding and fault escalation Good understanding of incident management activities Valuable ability to follow and documented operational processes Qualification B E B Tech with CCNP or equivalent certification Desired Experience Any Technical Graduate with hands on experience with networking routing switching security is necessary with minimum 5 - 7 years of experience The Network and Security L2 Engineer will be responsible for managing monitoring and troubleshooting network and security infrastructure This role involves handling escalated issues ensuring network stability and implementing security best practices to safeguard organizational assets Excellent understanding of cross platform technologies and should be familiar with Cisco Nexus Checkpoint working hours 24x7 shift based Knowledge skills and abilities required Must be a pleasing personality with effective spoken and written communication in English and well in documentation Must be good team player with proactive approach Experience with ticket management and change request management systems Experience with network monitoring management tools analysis tools Experience with liaising with carriers and vendors for faults and Adaptability and resilience in a dynamic work environment Ability to communicate and work effectively across different cultures and social groups Proficiency in active listening and client-centric communication A positive outlook and the ability to work well under pressure A client-first attitude always seeking to create positive client experiences A bachelor s degree or equivalent qualification in IT Computing or equivalent work experience Workplace type On-site Working About NTT DATA NTT DATA is a 30 billion business and technology services leader serving 75 of the Fortune Global 100 We are committed to accelerating client success and positively impacting society through responsible innovation We are one of the world s leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and application services Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future As a Global Top Employer we have experts in more than 50 countries We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners NTT DATA is part of NTT Group which invests over 3 billion each year in R D Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity We are committed to providing an environment free of unfair discrimination and harassment We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category Join our growing global team and accelerate your career with us Apply today Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process for any reason Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you All email communications from an NTT DATA recruiter will come from an nttdata com email address If you suspect any fraudulent activity please

📌 Senior Ms Engineer - Network Security-l2(checkpoint/palo Alto & R & S) (Mumbai)
🏢 NTT Data
📍 Mumbai