Apply now Graduate Trainee Date Jan 27 2026 Location Bangalore India 560064 Company Teva Pharmaceuticals Job Id 65809 We Are Teva We re Teva a leading innovative biopharmaceutical company enabled by a world-class generics business Whether it s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide we re dedicated to addressing patients needs now and in the future Here you will be part of a high-performing inclusive culture that values fresh thinking and collaboration You ll have the room to grow the flexibility to balance life with work and the prospect to better health worldwide together The opportunity This section is where we attract the attention of potential candidates and sell the role How has the role come about What makes it appealing What are the key responsibilities How is the role better with Teva than with another company Wherever possible we should bring through the essence of our EVP pillars i e we care we re in it together and we make work fulfilling How you ll spend your day Perform initial problem determination level 1 in support of scope of services with related hardware software and services support Provide in-scope technical advice and guidance trouble shoot end users queries issues and advise potential resolutions within specified KPIs and metrics Handle service entitlement failures associated with requests for in-scope services Assign records to other support groups as and when required Act as service desk s advocate when dealing with other support resolver groups Initiate the service outage procedure update VRU status messages with outage information as required Process requests for password resets and manage the requests to satisfactory completion Accurately log all interactions via established business processes and tools Understand and contribute to the improvement of various performance metrics Update inventory for software licenses hardware and reporting Your experience and qualifications 0-1 year experience as a technical service desk agent Excellent logical reasoning troubleshooting and problem determination skills Strong communication verbal and written skills Knowledge and experience with Remote takeover tools Work in office is required No work from home option How We ll Take Care of You At Teva better health starts from within and that includes you From day one you ll be supported with benefits designed to help you thrive in and out of work This includes generous annual leave reward plans adaptable working schedules dependent on role access to tailored health support and meaningful ways to give back to the community When it comes to your career you ll be encouraged to explore evolve and shape your path Twist our one-stop shop for career development platform gives you access to a wide range of possibilities from learning programs and short-term projects to opportunities for internal growth Here you ll be part of a culture that empowers you to reach your goals and prioritize your wellbeing every step of the way Competencies 5 Functional - Key functional requirements set by hiring manager AC - Agility and resilience AC - Analytical Thinking AC - Communicating Influencing AC - Customer FocusAlready Working TEVA If you are a current Teva employee please apply using the internal career site available on Employee Central By doing so your application will be treated with priority You will also be able to see opportunities that are open exclusively to Teva employees Use the following link to search and apply Internal Career Site The internal career site is available from your home network as well If you have trouble accessing your EC account please contact your local HR IT partner Teva s Equal Employment Opportunity Commitment Teva Pharmaceuticals is committed to equal opportunity in employment It is Teva s global policy that equal employment opportunity be provided without regard to age race creed color religion sex disability pregnancy medical condition sexual orientation gender identity or expression ancestry veteran status national or ethnic origin or any other legally recognized status entitled to protection under applicable laws We are committed to a diverse and inclusive workplace for all If you are contacted for a job opportunity please advise us of any accommodations needed to support you throughout the recruitment and selection process All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience Apply now