Key activities Ensure compliance of Customs Clearance processes compliance to CHA regulations Customs Act any other allied act or law directly or indirectly connected to the CBC activity across regions Review the Customs Clearance processes recommend changes amendments in line with the changing laws regulations to keep the team updated improve efficiency of the teams across regions Conduct or arrange trainings on Customs processes changing laws regulations from time to time To analyze the operational information data on common accounts across regions suggest best practices in order to have unified efficient handling of the said accounts across all regions Suggest introduce innovative ways of improving operations at back office or at the field To have regular interactions with the regional CBC heads to record issues along with their resolutions share the same with the rest of the CBC heads Provide assistance in resolution of regional Customs issues that are escalated to corporate Keep the teams updated on the new policies laws being announced on a daily basis Play the lead role from CBC side with GSC including setup-management of CBC application Technical resolutions efficient ways of working analysis of performance of GSC coordinator between GSC Regions Handle co-ordinate with regions with help of legal on show cause notices summons etc from Customs or any other agency Trainings as required to team Coordinate with external consultants ensure their proper setup across including optimum utilization Any other work related to compliance adopting of best practices GSC external consultants training notwithstanding any additional responsibilities in relations to CBC work as given by Director CIL People - Management Develop a high performance service culture within the functional department Plan organize and direct and efficient and effective functional department Develop IKOs KPIs with team members peers and monitor individual performance Consult performance appraisal Manage the allocation of appropriate resources and commitment of staff to the achievement of Global Regional and Country objectives and targets Identify training needs and opportunities to develop a highly skilled functional department Skills Qualifications Key capabilities Good problem solving skills Inquisitive and analytical Software skills Word Excel PowerPoint etc Interpersonal and communication skills Competencies Customer Orientation Is focused on identifying and understanding each customer s needs Expresses and acts on desire to assist customers in an effective and friendly manner Planning Organizing Sets clear and realistic goals and objectives Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved Is structured with good personal organization Schedules time effectively and uses efficient work methods and tools Decision Making Makes timely and appropriate choices based on accurate analysis and experience Uses sound judgment even in conditions of uncertainty Anticipates impact of decisions and plans how to manage risk Developing People Facilitates the development of others through personal involvement in coaching mentoring and sponsorship Creates an environment that fosters learning growth and development to improve DHL s capability to achieve the strategic vision Building and Leading Teams Knows the talent needs of the team Attracts and develops the people who can meet those needs Encourages effective cooperation among team members and between teams Inspires team spirit and the commitment to achieve high standards of performance Influencing Persuades others of the value of an approach or idea Gains commitment and support and gets others to willingly take action Communication Provides both verbal and written information in a timely clear and concise manner Expresses ideas effectively adjusting style tools and mode to the needs of others Listens attentively and summarizes or asks questions when needed to clarify information Commitment to Excel Challenges self and others to exceed standards and achieve extraordinary results striving for best in class Is not easily deterred when obstacles or delays are encountered Experience 8-10 years experience in a similar capacity discipline in freight forwarding or other related industries preferable Educational Qualifications Minimum bachelor degree in any discipline Masters degree holders preferred