Minimum qualifications Bachelor s degree in Science Technology Engineering Mathematics or equivalent practical experience 5 years of experience reading or debugging code with one of the following Java C C NET Python Shell Perl or JavaScript Ability to communicate in English fluently to support client relationship management in this region Preferred qualifications Experience using techniques such as packet capture packet analysis artificial packet creation load testing and traffic path analysis to troubleshoot network latency packet loss and other performance issues at the packet level Experience with any of these cloud solutions SQL database administration Google App Engine open source software communities Cloud networking solutions or distributed computing technology Experience implementing administering and troubleshooting network infrastructure devices Knowledge of networking fundamentals TCP IP Routing VPNs VLANs Peering Load Balancing etc System network administrator level knowledge of Linux Unix systems Knowledge of basic web technologies HTTP HTML DNS TCP etc About the job The Google Cloud Platform team helps customers transform and build what s next for their business all with technology built in the cloud Our products are developed for security reliability and scalability running the full stack from infrastructure to applications to devices and hardware Our teams are dedicated to helping our customers developers small and large businesses educational institutions and government agencies see the benefits of our technology come to life As part of an entrepreneurial team in this rapidly growing business you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers employees and partners As a Technical Solutions Engineer you will own our large and important customer issues in addition to providing level two support to our other support teams You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud In this role you will troubleshoot technical problems for customers with a mix of debugging networking system administration updating documentation and when needed coding scripting You will make our products easier to adopt and use by making improvements to the product tools processes and documentation Our Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers issues Google Cloud accelerates every organization s ability to digitally transform its business and industry We deliver enterprise-grade solutions that leverage Google s cutting-edge technology and tools that help developers build more sustainably Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems Responsibilities Work as part of a team of Engineers Consultants that globally ensure 24 hour customer support This will include a need to sometimes work non-standard hours shifts and may include weekends as needed Manage the customer s problem through effective diagnosis resolution or implementation of recent investigation tools to increase productivity for customer issues on Google Cloud Platform products Act as a consultant and subject matter expert for internal stakeholders in Engineering Sales and customer organizations to resolve technical deployment obstacles and improve Google Cloud Develop an in-depth understanding of Google Cloud networking technologies including internal implementation details Improve the supportability of Google Cloud networking technologies by working with product engineering teams Collaboration includes working with product engineering teams on product launches and to help product teams understand customer issues to improve existing products Google is proud to be an equal opportunity workplace and is an affirmative action employer We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status We also consider qualified applicants regardless of criminal histories consistent with legal requirements See also and If you have a disability or special need that requires accommodation please let us know by completing our