We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as cookies used to display content tailored to your interests Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies Modify Cookie Preferences Accept All Cookies Search Jobs Search Jobs Apply now Start Please wait Job Title CUSTOMER SERVICE ASSOCIATE IV Posting Start Date 11 5 25 Job Overview TE Connectivity Ltd is a 17 3 billion global technology and manufacturing leader creating a safer sustainable productive and connected future For more than 75 years our connectivity and sensor solutions proven in the harshest environments have enabled advancements in transportation industrial applications medical technology energy data communications and the home With 78 000 employees including more than 7 000 engineers working alongside customers in nearly 150 countries TE ensures that EVERY CONNECTION COUNTS Learn more at and on LinkedIn Facebook WeChat and Twitter Job Requirements This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include Extraordinaire Customer Experience ECE and Customer touch point On-going efforts to drive ECE by interacting professionally with our internal and external customers KPI s are STR CES FCR and efficiency Satisfaction Management Support the execution of improvement actions based on Net Promoter Score NPS and transactional surveys Metric - NPS Transactional Survey Customer Relationship Satisfaction Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters Customer visits might be required Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications Manage Service Delivery Process Execution Manage escalations for your customers Review quote and order requirements create scheduling agreements clear blocks workflows daily monitor critical shipments backlog management Follow up on quotes and quality issues Manage Interfaces Build Service Culture Act as voice of the Customer for internal support departments Participate in development training and process improvement projects to expand and challenge learning new ideas and processes Take ownership for actions and follow through on tasks until resolved Desired Candidate Profile Customer Focus Organizational Agility Communication Skills Problem Solving Drive for Results Valuable working knowledge of English Action Oriented Detail Oriented and Business Acumen minimal bachelor s degree SFDC salesforce is a big advantage All candidates are required to be fluent in English Flexibility to work in US shift hours 6 pm to 3 30 am Education Experience Any Graduation Post Graduation Employment Experience 2 years SAP experience preferred SD module Should be from Product based company Manufacturing Industry Should have complete knowledge on Quote To Cash process Competencies Values Integrity Accountability Inclusion Innovation Teamwork Job Locations Bangalore Karn taka 560066 India Travel Required None Requisition ID 139722 Workplace Type External Careers Page Customer Service Apply now Start Please wait TE Connectivity does not accept unsolicited assistance from third parties for employment opportunities All CVs resumes submitted to any TE employee by a third party without a valid written search agreement for that specific position will not be entitled to any form of compensation and such submission shall be deemed the sole property of TE No fee will be paid in the event an individual is hired by TE regardless of any third party submission where no pre-existing written search agreement is in place If an agency agreement is in place submissions are position specific General submissions not targeted at a specific employment opportunity will not be entitled to any form of compensation Please no phone calls or emails 2023 TE Connectivity Corporation All Rights Reserved x Cookie Consent Manager When you visit any website it may store or retrieve information on your browser mostly in the form of cookies Because we respect your right to privacy you can choose not to allow some types of cookies However blocking some types of cookies may impact your experience of the site and the services we are able to offer Required Cookies These cookies are required to use this website and can t be turned off Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies which are all required to enable the website to function route is used for session stickiness careerSiteCompanyId is used to send the request to the correct data center JSESSIONID is placed on the visitor s device during the session so the server can identify the visitor Load balancer cookie actual cookie name may vary prevents a visitor from bouncing from one instance to another Functional Cookies These cookies provide a better customer experience on this site such as by remembering your login details optimizing video performance or providing us with information about how our site is used You may freely choose to accept or decline these cookies at any time Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies Show More Details Functional Cookies Provider Description Enabled YouTube YouTube is a video-sharing service where users can create their own profile upload videos watch like and comment on videos Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos Advertising Cookies These cookies serve ads that are relevant to your interests You may freely choose to accept or decline these cookies at any time Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies Show More Details Advertising Cookies Provider Description Enabled LinkedIn LinkedIn is an employment-oriented social networking service We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn

📌 Customer Service Associate Iv (Bengaluru)
🏢 TE Connectivity
📍 Bengaluru