Role Definition The Laboratory Director heading the Center of Excellence COE in Laboratory Medicine is responsible for the strategic and operational leadership of all laboratory medicine services including Clinical Pathology Hematology and Biochemistry The role ensures business enablement diagnostic accuracy quality assurance operational efficiency clinician engagement and technical team development It involves high-level expert consultation end-to-end laboratory operations management adherence to regulatory and NABL ISO standards and strategic collaboration with clinicians and healthcare providers to strengthen market leadership Role Deliverables Business Enablement - Drive scientific and commercial growth of laboratory medicine services Diagnostic Accuracy TAT Adherence - Ensure 100 accurate and clinically correlated reporting within committed turnaround times Laboratory Operations Management - Oversee Central and Regional Labs for optimal efficiency cost control and resource management Helpdesk Management - Ensure seamless resolution of clinician and branch queries with technical authority Clinician Engagement Scientific Consultation - Build scientific credibility and strengthen clinician partnerships Quality Management Compliance - Achieve and maintain NABL ISO compliance with robust internal and external quality programs People Leadership - Build mentor and lead high-performing technical teams with a strong performance and learning culture Task and Activities Business Enablement Drive revenue growth through strategic business development initiatives Collaborate with business teams to enhance partnerships with hospitals clinics and healthcare providers Act as a medical advisor to key clinicians and healthcare institutions Engage in scientific marketing RTMs CMEs industry events and expert consultation to expand diagnostic services Provide high-level consultation to referring physicians and healthcare professionals to enhance patient management Respond to technical queries critical value discussions and interpretation requests from doctors Collaborate with business development to address technical queries from partner hospitals and doctors Collaborate with Marketing for CME content diagnostic bulletins and clinician awareness programs Assess the relevance and volume of current test panels recommend test menu enhancements based on market and medical needs Diagnostic Accuracy TAT AdherenceMonitor end-to-end sample workflows for Biochemistry Hematology Immunology and Clinical Pathology Personally validate critical reports and ensure proper clinical correlation before release Conduct daily delta checks histogram reviews and trend analysis for critical parameters Identify bottlenecks and ensure 99 TAT adherence coordinating with logistics and operations teams Laboratory Operations Management Implement the laboratory policies procedures and quality control protocols as aligned with the Medical Directorate Oversee daily operations of Central and Regional Laboratories ensuring efficiency cost-effectiveness and compliance Ensure the accuracy of diagnostic tests and reports Manage the laboratory resources including equipment reagents and other supplies Manage the laboratory s financials including budgeting and cost control Monitor financial performance indicators and implement corrective actions as needed Quality Management and Compliance Conduct daily quality management practices across Central and Regional Laboratories to meet regulatory requirements Ensure daily internal QC EQAS and LIMS-based control validations are completed and signed off Manage the Internal audits and participate in external quality assurance programs to ensure compliance Monitor delta checks critical value communication and compliance with QC protocols Implement corrective and preventive actions CAPA based on audit findings and quality assessments Ensure SOPs checklists and dashboards are updated on real time basis Coordinate with the QC Team to monitor and enhance quality control measures Report quality indicators trends in monthly meetings and track improvements Helpdesk Management Lead the Laboratory Helpdesk team and serve as the primary point of contact for resolving technical queries from branches and clinicians Ensure seamless communication and issue resolution within defined SLAs Manage escalations related to test results patient concerns and clinician inquiries Develop and implement protocols to handle service-related complaints effectively People Leadership Recruit train and supervise technical teams Set an individual role clarity roster with each team member aligned with the laboratory objectives Conduct daily huddles with the team to discuss ongoing activities and address any issues Hold weekly meetings with the team to discuss operational performance indicators and lead measures Conduct monthly 1 1 meetings with direct repartees to review progress on KPIs and plan the way ahead Document and share feedback with each team member Assess individual ASK Attitude Skills Knowledge on a quarterly basis and manage the learning of the team in collaboration with the HR team to enhance skills and drive career paths Monthly recognize and reward high performance and initiate improvement plans where necessary Achieve the People Score of 90 Success Metrics 100 achievement of strategic goals Revenue Profitability 100 accuracy rate in diagnostic tests and reports 100 timely delivery of diagnostic results within established turnaround times 90 achievement of Quality indicators Adhere to a budget with no more than 2 variance Customer feedback score of 4 8 or higher Monthly RTM CME Clinician engagement activity as per calendar 100 compliance in NABL audits IQC EQAS Requirements D DNB in Pathology with additional training fellowship in Hematopathology or Laboratory Medicine preferred 12-15 years of post-MD experience including 5 years in leadership of multi-specialty diagnostic labs with NABL ISO audit exposure Proficiency in Clinical Pathology Hematology Biochemistry LIMS quality protocols IQC EQAS and advanced diagnostic technologies Robust clinician engagement team mentoring strategic decision-making and business-aligned diagnostic leadership

📌 Laboratory Director (Rajasthan)
🏢 Dr. B. Lal Clinical Laboratory
📍 Rajasthan