JOB DESCRIPTION ACES Operations processes and clears checks and exceptions related items that are acquired at JPMorgan Chase ATMs The group also reviews and resolves ATM deposit exceptions payment exceptions ATM withdrawal exceptions makes cash and customer adjustments and processes consumer ATM deposit discrepancies Mitigates ATM deposit fraud reviews missing ATM deposits and notifies customers resolves cash check and adjustment differences for ATM outages Job Responsibilities Ensure sound understanding of the Standard Operating Procedure Analyze cases and apply resolutions methods as per SOP guidelines Manage case inventory ageing as per pending guidelines Refer and transfer complex issues inquiries to Subject matter expert Team Leader Enhance customer experience by meeting customer impact accuracy levels and reducing case resolution turnaround time Ensure processing discipline by meeting non customer impact accuracy levels and respond to escalations with a sense of urgency Take active participation in PMR Q-board and team huddle and also identify areas for process improvement Complete the assigned trainings in time Skills Qualifications Graduate in Commerce Preferred or Graduate in any stream with 0-2 Years of experience Basic understanding of Accounting Knowledge Oral written communication skills Adaptability to change Attention to detail Ability to work as a team ABOUT US JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our FAQs for more information about requesting an accommodation ABOUT THE TEAM Our Consumer Community Banking division serves our Chase customers through a range of financial services including personal banking credit cards mortgages auto financing investment advice small business loans and payment processing We re proud to lead the U S in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction Operations teams develop and manage cutting-edge secure service solutions to meet clients needs globally Developing and using the latest technology teams work to deliver industry-leading capabilities to our clients and customers making it easy and convenient to do business with the firm Teams also drive growth by refining technology-driven customer and client experiences that put users first providing an unparalleled experience