Job Summary The Hotel Front Office Associate is the first point of contact for our guests and is responsible for providing exceptional customer service and creating a welcoming and efficient check-in check-out experience This role requires a professional demeanor strong communication skills and the ability to multitask in a fast-paced workplace while upholding the hotel s standards of hospitality Key Responsibilities Guest Services Warmly greet and welcome all guests upon arrival and departure Handle all guest inquiries requests and complaints promptly professionally and courteously ensuring guest satisfaction Reservations Registration Accurately process guest check-ins and check-outs assign rooms issue room keys and maintain accurate guest folios Process and confirm reservations made by phone email or third-party booking sites Financial Transactions Handle cash credit card and direct billing transactions accurately Post charges to guest accounts and reconcile daily transactions Communication Answer multi-line phones and direct calls appropriately Communicate relevant information effectively to other hotel departments Housekeeping Maintenance Food Beverage to ensure smooth operations Knowledge Promotion Maintain a comprehensive knowledge of hotel facilities services and local area attractions Promote hotel amenities and special offers to guests Safety Security Follow all hotel safety and security procedures Be prepared to assist guests during emergency situations Maintain Lobby Ensure the front desk and lobby area are clean organized and presentable at all times Qualifications Experience 2-3 year previous experience in a hotel receptionist role is highly preferred prior hotel front desk experience is a strong asset Education High School Diploma or equivalent required Degree or certification in Hospitality Management is a plus Skills Excellent verbal and written communication skills Proficiency with computer systems including property management systems PMS such as Opera Fidelio or others Strong organizational and time management abilities Ability to stand for extended periods and lift up to Specify Weight e g 25 pounds Professional appearance and friendly service-oriented demeanor Availability Must be adaptable to work various shifts including mornings evenings weekends and holidays as needed Job Types Full-time Permanent Pay 8 086 00 - 10 000 00 per month Benefits Food provided Health insurance Paid time off Provident Fund Work Location In person

📌 Front Desk Associate (Siliguri)
🏢 Sumi Yashshree Hotels and Resorts
📍 Siliguri