Outbound Calling - Make daily outbound calls to potential or existing customers - Promote products or services explain features and persuade customers - Generate leads and set appointments for field sales teams Inbound Call Handling - Answer customer queries and provide accurate information - Resolve customer complaints or direct them to the concerned department Data Management - Maintain records of calls follow-ups and outcomes in the CRM or calling system - Update contact information and call status in the database accurately Lead Conversion - Follow up with leads generated through campaigns or previous calls - Achieve daily weekly monthly targets for lead conversions or appointments Customer Engagement - Build rapport with customers for better communication and retention - Take feedback from customers and report to higher authorities for improvement Reporting - Submit daily call reports and lead status to the reporting manager - Participate in team meetings and contribute ideas for improving calling effectiveness Compliance Quality - Follow communication scripts and company protocols - Maintain professionalism privacy and compliance with call center standards ref updazz com