At Tripmachine Company we craft premium motorcycle accessories and lifestyle gear for riders across the world With a community-first approach we ve built a loyal global rider base by combining exceptional products with exceptional service We re looking for a Customer Care Manager who can lead our customer engagement build strong processes and ensure every interaction reflects the Tripmachine promise Role Overview As Customer Care Manager you will Lead and manage the customer care team to deliver seamless support across all channels email social media chat marketplaces and calls Own customer experience metrics TAT resolution quality satisfaction scores refund minimisation Collaborate with sales operations and marketing to close feedback loops and improve service touchpoints Train and mentor the frontline team to ensure alignment with company policies and brand tone Key Responsibilities Respond to and resolve queries within 24 hours across platforms Ensure COD orders are confirmed and dispatched smoothly Oversee manual dispatches and prevent over-commitments Conduct video support sessions for customers facing product usage mounting issues Create weekly monthly reports on queries complaints and customer insights Education and Experience Requirements 3 years of customer care or customer success experience High school diploma or equivalent Strong leadership and team management skills Strong understanding of customer service software Excellent written and verbal communication in English A proactive problem-solver with empathy and patience Passion for motorcycling or lifestyle brands is a big plus What We Offer A chance to work with a fast-growing brand loved by riders A culture that values customer-first thinking creativity and ownership Competitive salary Work alongside a tight-knit passionate team that believes in the spirit of motorcycling How to ApplyIf you re ready to take the wheel and lead customer care for a brand built by riders for riders send us your resume and a short cover note to careers tripmachinecompany com Job Types Full-time Permanent Pay 35 000 00 - 50 000 00 per month Advantages Paid sick time Provident Fund Work Location In person